E-commerce Assistant (ZR_21701_JOB)

This is a remote position.

Schedule: Monday–Friday, starting between 1 PM and 2 PM (HK Timezone)

Total Weekly Hours: 10 hours (2 hours per day)

Join a rapidly growing global intimate apparel brand redefining how women shop. With a strong presence in North America, Europe, and Australia, this digital-first company leverages e-commerce and influencer marketing for a seamless shopping experience. As an E-commerce Assistant, you'll help manage influencer partnerships, support customers, and drive digital growth. This remote role offers valuable experience in international e-commerce with an innovative team.

• Drive influencer marketing initiatives across multiple international markets.
  

• Build and nurture relationships with brand partners and social media influencers.
  

• Provide exceptional customer support across various communication channels.
  

• Process and manage customer refunds and exchanges efficiently.
  

• Monitor customer feedback to maintain high satisfaction levels.
  

• Contribute to the brand’s digital growth strategies.
  

• Ensure timely resolution of customer inquiries and concerns.
  

• Experience with social media platforms and influencer marketing tools.
  

• Proficiency in customer support software and CRM systems.
  

• Working knowledge of e-commerce platforms and order management systems.
  

• Strong written and verbal communication skills in English.
  

• Ability to solve problems and handle customer service challenges effectively.
  

• Excellent time management and organizational skills.
  

• Reliable high-speed internet connection.
  

• Availability: Monday through Friday, 2 hours per day, starting between 1–2 PM (HK Timezone).
  

• Comfortable working with international clients across multiple time zones.
  

• Previous experience in fashion or retail e-commerce preferred.
  

• Self-motivated and able to work independently in a remote environment.
  

• Permanent remote work – work from anywhere.
  

• Immediate hiring – start as soon as possible.
  

• Steady freelance opportunity – consistent and ongoing work.