ServiceNow Admin

Description

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. 

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for a ServiceNow Admin:

Responsibilities

• Design, develop, and modify the ServiceNow Service Portal to enhance user experience and functionality.
• Analyze existing ServiceNow configurations and provide recommendations for optimization and best practice implementation.
• Implement ServiceNow best practices in alignment with OEM (Original Equipment Manufacturer) guidelines.
• Administer and maintain the ServiceNow platform, ensuring its stability and performance.
• Configure and customize ServiceNow applications and modules to meet business requirements.
• Develop and maintain ServiceNow workflows, forms, and business rules.
• Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.
• Provide technical support and troubleshooting for ServiceNow issues. 
• Stay up-to-date with the latest ServiceNow releases and features.

Requirements:

• 4+ years of hands-on experience as a ServiceNow Administrator.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Proven experience in designing and modifying the ServiceNow Service Portal.
• Strong understanding of ServiceNow best practices and OEM guidelines.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements

• 4+ years of hands-on experience as a ServiceNow Administrator.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Proven experience in designing and modifying the ServiceNow Service Portal.
• Strong understanding of ServiceNow best practices and OEM guidelines.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.