3-5 years of operations or leadership experience in a SaaS organization., Strong organizational skills with attention to detail and the ability to manage multiple initiatives., Excellent interpersonal, verbal, and written communication skills., Basic Salesforce admin knowledge is an asset..
Key responsabilities:
Develop and track scalable solutions for Deployment and Advanced Services organizations.
Create and manage user stories for Salesforce and Gainsight.
Identify and address system breakdowns and risks to processes.
Collaborate with management to maintain dashboards and reporting for global teams.
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Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data: sensitive files and emails; confidential customer, patient, and employee data; financial records; strategic and product plans; and other intellectual property.
The Varonis Data Security Platform detects cyber threats from both internal and external actors by analyzing data, account activity, and user behavior; prevents and limits disaster by locking down sensitive and stale data; and efficiently sustains a secure state with automation.
Varonis products address additional important use cases including data protection, data governance, Zero Trust, compliance, data privacy, classification, and threat detection and response. Varonis started operations in 2005 and has customers spanning leading firms in the financial services, public, healthcare, industrial, insurance, energy and utilities, technology, consumer and retail, media and entertainment, and education sectors.
The Services Operations Manager will drive the effectiveness and efficiency of our Deployment and Advanced Services organizations. They will be a trusted partner in post-sales leadership and will assist in defining objectives and strategy. Collaborating with system admins, the Services Ops Manager will design features that scale and will create efficient and streamlined processes. They will document and communicate changes to systems and workflows and will work with the enablement team to maintain accurate onboarding and training documentation. The Services Ops Manager will identify and remove redundancies, roadblocks, and other problems in the systems that the post-sales teams leverage in their daily workflows.
Responsibilities
Develop and track the implementation of scalable solutions that empower the Deployment and Advanced Services organizations to be more effective.
Create and manage user stories for Salesforce, Gainsight, and Integration
Identify and address warning signs for system breakdowns, customer satisfaction, and risks to processes
Assist with strategy for automation and work cross departmentally to streamline processes
Facilitate reviews, inspections, and periodic evaluations of Salesforce projects across all teams to drive improvements and business relevance
Collaborate with management to create and maintain dashboards and reporting for the global teams
Communicate system and process changes with the Deployment and Advanced Services organizations
Collaborate with Services Enablement to maintain onboarding programs and training documentation
Requirements
3-5 years of operations or equivalent leadership experience in a SaaS organization
Strong organizational skills including attention to detail and multi-tasking. Must be organized, flexible and able to manage multiple initiatives simultaneously.
Strong interpersonal, verbal, and written communication, presentation, and technical communication skills.
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
High self-initiative with the ability to work well under pressure.
Strong follow-up, problem-solving and analytical skills.
Basic Salesforce admin knowledge is an asset
Professional Services experience is preferred
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
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Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.