Offer summary

Qualifications:

Experience in customer service or retail environment., Familiarity with eCommerce platforms and ERP systems, preferably NetSuite., Strong communication skills for handling inquiries via phone, email, and chat., Ability to manage multiple tasks and resolve customer issues efficiently..

Key responsabilities:

Process and track eCommerce orders using NetSuite.

Handle customer inquiries through various communication channels.

Assist with stock transfers and customer payments.

Support retail operations and perform various administrative tasks.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description

• Fulfill, manage, process and track eCommerce online orders using NetSuite (ERP)
• Handle inbound telephone calls / email & online chat enquiries
• Investigate and resolve customer queries
• Raise and manage stock transfers between stores
• Assist accounts on customer payments
• Field & solve retail store questions
• Manage client enquiries and directing them to the relevant Manager where appropriate
• Support Corporate Uniform division when necessary
• Typing and data entry for projects as required
• Various administration tasks
• Retail administrative tasks
• Retail Operational support

Required profile