Offer summary

Qualifications:

Strong computer skills including Word and PDF., Exceptional written and verbal communication skills., Thorough knowledge of automotive fixed operations and warranty policies., FCSD field experience and ability to manage difficult discussions with dealership personnel..

Key responsabilities:

Conduct warranty audits at dealerships across Mexico and NAEM.

Prepare and review dealership Warranty Dashboard reports for performance.

Investigate allegations of improper warranty practices and present findings.

Maintain communication with FCSD Regional Personnel during audits and submit paperwork timely.

Job description

Job Description

NA

Responsibilities

Conduct warranty audits at dealerships located throughout the Mexico and NAEM
Conduct warranty dashboard reviews via phone or in person with dealership fixed operations team,

including management and if applicable Region personnel

Prepare for audit action: review dealership Warranty Dashboard reports for performance and history,

draft and distribute announcement letter to dealers and Region personnel

Review and identify repair orders with potential repairs for disallowance that do not comply with Ford

Motor Company policy and present findings to dealership and Region personnel

Comply with individual local's warranty audit legislative requirements where audit action will occur
Maintain contact with FCSD Regional Personnel during audits to ensure communication and

participation

Submit audit paperwork/file and expense reports in a timely manner after audit has been completed
Investigate allegations of improper warranty practices
Assist FCSD Regional Personnel with warranty concerns as needed
Collaborate with other departments upon discoveries that may warranty policy changes or enhance

processes and procedures

Participate in Global Warranty Operations meetings and/or events

Qualifications

Ability to manage difficult discussions with dealership personnel
Strong computer skills (ie, Word, PDF, etc.)
Ability to work with minimal supervision and maintain travel schedule
Familiar with the Warranty & Policy Manual
Exceptional written and verbal communication skills
Ability to facilitate dealer meetings in detail
Root cause identification skills
Strong analytic and decision making capabilities
Strong technical background, Required
FCSD field experience, Required
Thorough knowledge of automotive fixed operations, Required
Experience working with Dealer Principals and dealership management teams, Required
Ability to navigate the Warranty Dashboard, Professional Technician Society (PTS) Website and One

Warranty Solution (OWS)