Policy Administrative Representative

Symetra has an exciting opportunity to join our service team as a Policy Administrative Representative!

About The Role

As a Policy Admin Representative, you'll be responsible for supporting the new business and/or various customer service and contract administration functions to in-force Life, Disability and Self-Insured Medical Stop Loss business and typically assigned the more complex transactions and/or functions. In this role you will assist in the development and training of other team members and participate in Acceptance testing as needed. This position also provides service and support to Premium, Commission, Underwriting, Claims, and Field sales/service teams.

Responsibilities

• Responsible for systems set up for Stop Loss., Creation of contract/certificates/administration agreements, amendments of in force contract, and any other contract documents needed for Group Life, Disability and Medical Excess Loss Products.
• Analyze documents submitted and policy admin systems (PASR/ESL), determine if additional information is needed.
• Administration of in force contracts for Benefits Life, Disability and Medical Stop Loss products to include policyholder list bill updates, renewals, agent of record, etc.
• Responsible for daily management of work assignments ensuring appropriate communications, and that deadlines and Service Level Agreements are met.
• Obtain and maintain intermediate knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, amendments, etc.
• Understanding and application of guides for Broker/Agent and TPA appointments for contract renewal and Broker of Record changes
• Provide Service and support to Underwriting, Product partners, Field Sales/Service Staff, and other internal teams.
• Provide customer service via the Benefits 800 phone line to policyholders, broker/agents, sales team etc.
• Special assignments as indicated such as project participation
• Actively participate in unit meetings and provide input to improve workflows and processes Acceptance testing
• Subject matter expert on one or more functions
• Training and development of other team members
  
  

Why work at Symetra

“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III

“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst

What We Offer You

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview
  
  

Compensation

Hourly Salary Range: $21.00 - $ 35.19 plus eligibility for annual bonus program

Your Skills And Experience

• High school diploma required
• Two to three years of work experience in a fast-paced team environment
• One to two years minimum experience in group life, disability and/or medical insurance
• Excellent oral/written communication, customer service, and interpersonal skills
• Strong Planning, Prioritizing, Organizational skills Detail orientation with high level of accuracy
• Ability to learn and apply a complex system and set of rules and guides
• Ability to multi-task and deliver results in a fast-paced, deadline driven environment
• Demonstrate initiative and self-motivation skills
• Knowledge of Microsoft applications, Word, Excel
  
  

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For More Information About Our Careers Visit

www.symetra.com/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.