Specialized Technical Automotive Consultant - Remote in Michigan
extra holidays
Offer summary
Qualifications:
High school diploma or equivalent required., Five or more years of recent experience as a mechanic in a full-service shop., Strong understanding of automotive engine, electrical, drivetrain, and/or infotainment systems., Two ASE certifications (or ability to obtain within six months of hire)..Key responsabilities:
- Assist field service technicians through inbound and outbound phone, chat, and email communications.
- Provide expert help on domestic vehicle repairs, specializing in automotive EV, engine, electrical, drivetrain, or infotainment systems.
- Utilize technical experience and listening skills to solve vehicle repair issues.
- Participate in an initial training program to effectively support field techs from a remote location.
Job description
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Required: Five or more years of recent experience as a mechanic in a full-service shop
Plus All Other Noted Qualifications.
Location: Work from Home – Michigan residents | Initial on-site training – Saginaw, Michigan
Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?
Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.
Be the first line of defense in solving new and challenging vehicle repair issues.
Why Apply
Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.
Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.
What to Expect
Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.
Auto req ID
439829BR
Minimum Education Required
High School/GED
Job_Category
Customer Service
Additional Qualifications/Responsibilities
Skills for Success
Required Skills
Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
Able to use electronic service manuals
Eligibility Requirements
High school diploma or equivalent
Five or more years of recent experience as a mechanic in a full-service shop
Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
Valid driver's license
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center’s hours of operation:
Monday - Friday
7 a.m. - 8 p.m. Eastern time
No weekends!
Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
Electric vehicle (EV) experience
Microsoft Office experience
Typing skills
Remote Work Requirements
Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment
Why Join Our Morley Family
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
Teladoc: 24/7 online access to doctors
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
City*
State of
State*
Michigan
Job Code
Automotive_Industry Automotive_Industry
Affiliate Sponsor
Morley Companies
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Required: Five or more years of recent experience as a mechanic in a full-service shop
Plus All Other Noted Qualifications.
Location: Work from Home – Michigan residents | Initial on-site training – Saginaw, Michigan
Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?
Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.
Be the first line of defense in solving new and challenging vehicle repair issues.
Why Apply
Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.
Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.
What to Expect
Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.
Auto req ID
439829BR
Minimum Education Required
High School/GED
Job_Category
Customer Service
Additional Qualifications/Responsibilities
Skills for Success
Required Skills
Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
Able to use electronic service manuals
Eligibility Requirements
High school diploma or equivalent
Five or more years of recent experience as a mechanic in a full-service shop
Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
Valid driver's license
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center’s hours of operation:
Monday - Friday
7 a.m. - 8 p.m. Eastern time
No weekends!
Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
Electric vehicle (EV) experience
Microsoft Office experience
Typing skills
Remote Work Requirements
Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment
Why Join Our Morley Family
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
Teladoc: 24/7 online access to doctors
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
City*
State of
State*
Michigan
Job Code
Automotive_Industry Automotive_Industry
Affiliate Sponsor
Morley Companies
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory. Other Skills
- Customer Service
- Microsoft Office
- Typing
- Listening Skills
- Problem Solving