2+ years of experience as a Customer Success Manager or in a customer-facing role, Excellent written and verbal communication skills in Dutch and English, Experience in a SaaS environment and a willingness to learn about evolving technology, Ability to manage multiple stakeholders and projects effectively..
Key responsabilities:
Own a book of business and ensure customer success with SoSafe’s product suite
Advise customers on cybersecurity awareness measures and handle security awareness campaigns
Conduct business reviews and manage commercial negotiations including renewals and upsells
Provide feedback to the product development team and identify key reference candidates.
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SoSafe empowers organizations to build a security culture and mitigate risk with its GDPR-compliant awareness programs. Powered by behavioral science and smart algorithms, SoSafe delivers engaging personalized learning experiences and smart attack simulations that turn employees into active assets against online threats. Comprehensive analytics measure ROI and tell organizations where vulnerabilities lie. Programs are easy to deploy and scale, fostering secure behavior in every employee.
SoSafe has the ambition to become the leading cybersecurity provider in Europe. Our award-winning awareness platform triggers behavioral change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025—we invite you to be part of the solution!
We are looking for Customer Success Manager who will help us achieve measurable results and thus generate real impact with the customer. This is what drives you. And at the same time, you want to make the internet a bit safer—in one of the most exciting industries of digitalization—by working as a team with highly motivated software developers and ex-consultants? Then you should keep reading!
Your mission
With a customer- and product-centric mindset, you will own a book of business within SoSafe’s customer base and ensure their success with SoSafe’s product suite. You will be accountable for building relationships and delivering customer value to ensure retention and drive growth.
Your duties in our Customer Success team will include:
Advising customers on cybersecurity awareness measures
Handling security awareness campaigns with SoSafe’s customers and highlighting ROI
Conceiving and completing business reviews
Handling commercial negotiations (including renewals and upsells)
Proactively assisting customers in achieving their goals
Contributing feedback to our product development team as the voice of the customer
Leveraging relationships to identify key reference and case study candidates
Your profile
You are customer-centric
2+ years of practical experience as a Customer Success Manager or in another customer-facing, quota-carrying role
Excellent written and verbal communication in Dutch and English
You are confident discussing commercial details with customers (renewals and upsells)
You can oversee multiple internal and external stakeholders across a variety of customers and projects
Experience in a SaaS environment, and eager to continue learning about evolving technology
You are a team player and want to be part of a team that learns from one another
Why us?
At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats, and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a vibrant and supportive team and environment dedicated to your professional growth.
What we offer:
Work-Life Balance:
33 vacation days
Work Environment:
WeWork Access
State-of-the-art tech
Annual company off-site
Networking events
Healthcare:
Health insurance
OpenUp
Other Perks:
Pension scheme
Referral bonus
Learning & Development allowance
Swapfiets
About Us
At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioral science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defense.
Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.
If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Required profile
Experience
Spoken language(s):
DutchEnglish
Check out the description to know which languages are mandatory.