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Field Support Desktop Engineer

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Minimum of a two-year college degree or equivalent field experience., Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE are preferred., Strong analytical, organizational, communication, and interpersonal skills are essential., Practical hands-on technical experience with Microsoft products and virtualization solutions is required..

Key responsabilities:

  • Provide technical support and troubleshooting for desktop and network issues.
  • Work independently in front of clients, addressing their technical challenges.
  • Manage and maintain various operating systems and software solutions.
  • Conduct regional travel as needed to support client needs, typically without overnight stays.

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Phantom Staffing Human Resources, Staffing & Recruiting Small startup https://phantomstaffing.com/
1 - 10 Employees
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Job description



Qualifications


  • Minimum of a two-year college degree or equivalent field experience
  • Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
  • Strong analytical and organizational skills
  • Strong communication and interpersonal skills
  • Possess inherent troubleshooting skills
  • Desire to do what it takes to solve technical challenges
  • Practical, hands on technical experience is a must
  • Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1)
  • Products and Services:
    • Network Operating Systems (Windows 2008/2012)
    • Microsoft Exchange Server 2007, 2010 and 2013
    • Microsoft SQL Server
    • VMware vSphere 5.5 and related technologies
    • Anti-virus, Anti-spam and Anti-spyware
    • Backup Exec / Systems Recovery Server
    • Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus)
    • LAN / WAN / Wireless networking hardware and software technologies
    • Systems Management Software (HP PSP, Dell OpenManage)
  • Job may have significant, regional travel, which typically does not require overnight stays
  • Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
  • Creative and resourceful in developing solutions for client needs
  • Ability to remain composed and confident under stressful conditions
  • Need to work independently in front of clients a majority of the time

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Microsoft Software
  • Creative Problem Solving
  • Social Skills
  • Organizational Skills
  • Communication
  • Analytical Skills

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