Call Center
Offer summary
Qualifications:
Bachelor's degree or higher in Computer Science, Information Technology, Business Computer or related fields., At least 1 year experience in help desk or call center., Knowledge in IT and basic networking is required., Strong troubleshooting and problem-solving skills are essential..Key responsabilities:
- Provide product information via Call, Email, Chat, and Facebook for customers.
- Offer service support and resolve technical issues through calls and emails.
- Handle customer complaints effectively.
- Complete other assignments as directed by a supervisor.
Job description
Job scope
- Provide product information both of per/post sales via Call, Email, Chat and Facebook for customers.
- Provide service support and technical issue resolutions for customers via calls, remote and Email.
- Customer's complaint handling.
- Other assignments by a supervisor as beneficial for the company.
Qualification
- Bachelor's degree or higher in Computer Science, Information Technology, Business Computer or related fields.
- At least 1 year experience in help desk or call center
- Have knowledge in IT, network basic.
- Capable of troubleshooting and problem solving skills.
- Good team player and service mind.
- Competent to communicate in English would be an advantage.
- Able to work overtime and under pressure.
Contract person : Kitti
kitti.mart@peopleprofilers.com
+66 90 594 3838
Required profile
Experience
Other Skills
- Troubleshooting (Problem Solving)
- Customer Service
- Problem Solving
- Calmness Under Pressure
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