3+ years of experience with Veeva PromoMats, Veeva Medical, or similar applications., Strong analytical and communication skills, both written and verbal., Experience in customer interaction and technical communication., Knowledge of promotional and medical content creation or administration..
Key responsabilities:
Act as a product evangelist and provide subject matter expertise for Veeva PromoMats and Veeva Medical.
Engage with customers to share product vision and gather feedback.
Collaborate with the Product team to create product communication and educational resources.
Support various organizational areas including Services, Strategy, and Sales.
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Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 875 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices in Canada, Europe, Asia, and Latin America. Veeva is growing to 10,000 employees by 2025, so visit the Jobs section for open positions and remember that correspondence to new applicants and existing candidates will only come from an official @veeva.com email address.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
As the Product Expert, you will be part of the Product organization focused on Commercial Content (PromoMats, MLR Bot, MedComms, and MedInquiry built on the Vault Platform), bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of innovation within our products.
This is a great opportunity for someone who is knowledgeable and passionate about Promotional and Medical Content and is excited about working closely with customers to help make them successful.
What You'll Do
Be the product evangelist and provide subject matter expertise for Veeva PromoMats and Veeva Medical
Stay up to date with the latest features, capabilities, and roadmap direction
Share product information and best practices and educate customers on Veeva PromoMats and Veeva Medical through customer meetings and online communities
Engage with customer stakeholders to share our product vision and roadmap
Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support
Requirements
A must-have is 3+ years of experience administrating and/or implementing Veeva PromoMats, Veeva Medical, or similar application
Experience with Promotional and Medical content creation or administration
Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
Experience interacting with customers and internal teams, both in-person and remote
Strong analytical and communication skills; written, verbal, and formal presentation
Self-directed team player with a positive attitude
Willingness to travel up to 10%
Nice to Have
Creating materials for technical & non-technical audiences
Experience with video editing software
Experience with Adobe Creative Suite
Experience in performing software demonstrations
Experience managing an online community
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $55,000 - $225,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Required profile
Experience
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.