Offer summary

Qualifications:

Good English language skills - both written and verbal, Minimum qualification of an Under-Graduate, 1 year of experience in BPO/KPO/Customer Service or similar background, Attention to detail and flexibility to work in rotational shifts..

Key responsabilities:

Verify employment and education background of applicants for US Clients

Initiate verification calls and send written requests for credential verification

Enter verified data into the system and generate reports

Mentor new joiners and conduct quality checks.

Job description

The primary responsibility for the position is to verify the employment and education background of the applicants who apply for jobs with our Clients at US. The verifications are done at our center in Mumbai, India.

Roles & Responsibilities:

Search the web to find the listings for universities, colleges and companies.
Initiate verification calls to verify the credentials of the applicants.
Send written verification requests and faxes for verifications as per the policies of the institutions/organizations.
Contacts the Applicants, Clients through Phone/Emails.
Should be able to process Complex Tasks.
Enter appropriate verified data into the system and generate a report.
Follow quality guidelines and also achieve the targets set by the Team Leader.
Also follow the IT Policy and Data Security guidelines.
Mentors New Joiner & Quality check.
Contact Client Applicants through Email/ Phone

Skills Required:

Good English language skills - both written & verbal
Under-Graduate - minimum qualification
1 year BPO/KPO/Customer Service or similar background
Flexible to work in rotations shifts/night shifts
Attention to Detail

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Required profile