Sr Spec Customer Experience - MQ08CE
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Sr. Specialist Customer Experience
Do you put the customer at the center of everything you do? Do you have a passion for continuous improvement? Do you have a desire to work with customer feedback and turn that analysis into action and drives business value? This is your opportunity to give your talents new purpose by applying them to meaningful work at The Hartford.
ABOUT THIS OPPORTUNITY
As a Sr. Specialist Customer Experience of Enterprise Customer Experience, you will support the broader Customer Experience community by using your passion for problem-solving and analytic mindset to identify areas of opportunity within customer feedback. Leveraging VoC tools, you’ll develop feedback mechanisms within digital ecosystems, extract and analyze datasets, and help advance capabilities such as AI and Text Analytics.
Come join a team that helps drive customer centricity at The Hartford by getting at the heart of customer and distribution partner needs to continuously improve the customer experience.
RESPONSIBILITIES:
QUALIFICATIONS
DESIRED TRAITS:
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Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$74,400 - $111,600Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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