Material Damage Specialist II

As a Material Damage Specialist, you’ll be responsible for reviewing repair estimates for accuracy as well as preparing original estimates. This includes negotiating with repair facilities for claim related repair costs, in addition to providing feedback and direction to independent appraisers. You will also work with the Claims team to resolve damage related escalations and complete virtual repair quality reviews.    

Ready to get in the driver’s seat? Join us!

What you’ll do

• Virtually review claim estimates and photographs for accuracy using CCC estimate review tools
• Negotiate with repair shops to reach agreed repair prices  
• Prepare estimates using CCC estimating software
• Communicate regularly with the Claims team on all things related to damages
• Build relationships with classic and exotic repairers
• Assist in ongoing material damage projects
• Serve as liaison between adjusters and shops to ensure an efficient claim experience
• Attend team huddles to help promote teamwork and training
• Monitor NPS feedback

This might describe you

• Detail oriented
• Efficient in Microsoft Suite including skills in Excel
• Able to maintain high level of accuracy
• Excellent verbal and written communication skills
• High level of automotive technical proficiency with willingness to continue training
• Very high level of interest, knowledge and enthusiasm for the collector hobby and future automotive advancements
• Ability to establish rapport with all levels of collector car people (e.g. from mechanics to high-end collector car owners)
• Must have ability to effectively interact with shops
• Strong negotiation skills
• Ability to maintain confidential information
• Must have strong interpersonal skills
• Work well independently and within a team
• Effective at conflict resolution
• Ability to perform against agreed upon goals
• Must embrace and exude Hagerty’s Core Values by fostering engagement and exhibiting a growth mindset
• Minimum 5 years claim experience or comparable shop work experience with classic, modern luxury or exotic/hyper vehicles

Other things to note 

• This role can be worked from any U.S. remote location. 

• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. 

Say hello to Hagerty 

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.  

#LI-Remote  

EEO/AA

US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!