Are you passionate about helping B2B companies thrive through innovative marketing strategies? At New Perspective, we’re on a mission to deliver strategic, data-driven solutions that help our clients grow and succeed. We’re looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced environment, this could be the perfect opportunity for you.
Summary:
Reporting to the Director of Client Success, Client Success Manager will provide a leading role for most aspects of strategic planning. CSMs will serve as the primary point of contact for all client communication, ensuring that clients are kept up to date on projects and campaign activity and have perceptions of project/campaign progress properly managed. Client Success Managers (CSM) will provide a lead role for client project coordination including internal and external resources, reporting on progress, and achieving client goals. CSMs lead relationships and achievements with important clients.
Your responsibilities include:
To excel in this role, you’ll need:
Experience:
4+ years in a client-facing role, ideally in a marketing agency or a similar environment.
Hands-on expertise with HubSpot (Marketing Hub required; Sales Hub a plus) and tools like Google Analytics.
Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing.
Skills:
Ability to analyze and interpret performance data, delivering actionable insights to clients.
Exceptional organizational skills with a talent for managing deadlines and priorities.
Confidence in leading strategic conversations and conducting workshops with clients.
Adaptability in dynamic environments and a proactive approach to problem-solving.
You’re collaborative, innovative, and driven to deliver outstanding results.
You embody New Perspective’s core values of integrity, client-focus, and continuous improvement.
Impactful Work: Drive measurable results and help clients achieve their goals.
Collaborative Team: Partner with supportive, experienced colleagues who value your input and expertise.
Professional Growth: Access opportunities for skill development and career advancement.
Benefits & Perks
Competitive salary: $70K–$80K base with performance-based commissions and bonuses.
Comprehensive benefits:
Additional perks:
Geography
This position is remote. Candidates must live in the Eastern or Central USA time zones.
New Perspective is headquartered in Worcester, MA
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