Sleep Coach

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients.   Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

The Sleep Coach will provide excellent customer service and product information, solutions, and relevant details to CPAP patients about their therapy usage.  This position provides above and beyond communication with our patients.  Most importantly, the position will use motivational interviewing and behavioral change techniques, so the patients understand their usage requirements and the importance of sleep therapy, and improve overall adherence outcomes. 

Salary Range: $19.69 - $36.00 per hour

Apria Healthcare offers a competitive and comprehensive benefits package including medical, dental, vision, 401K, paid vacation, paid sick time, and paid holidays. 
This position will accept applications until this position is filled. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Sleep Coach will be responsible for the proactive and reactive patient outreach for the first full year of CPAP therapy.
• Sleep Coach will be provided training to receive accredited certification for sleep coaching; must pass accreditation testing and ongoing proficiency requirements.
• Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate and encourage patients with their CPAP therapy; help with troubleshooting equipment issues will also be provided.
• Sleep Coach will utilize manufacturers software to review patient usage information to ensure patient call will be data driven.
• Motivational Interviewing techniques and behavioral coaching will be key method of engagement with patient post setup.
• Sleep Coach will use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy.
• Sleep Coach will have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions.
• Encourage patient to take an active role in their therapy by downloading and using manufacturer mobile app solutions.
• Verifies health plan, physician and notification preferences and documents with each patient contact.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.  

• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.

• Adhere to HIPAA guidelines.

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High school diploma or equivalent
• Knowledge and experience working with patients diagnosed with OSA preferred
• Experience with various insurance plans (HMO, PPO, Medicare)

SKILLS, KNOWLEDGE AND ABILITIES

• Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

• Accredited Sleep Coach (provided by Apria)

Computer Skills

• Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

Apria Healthcare offers a competitive and comprehensive benefits package including medical, dental, vision, 401K, paid vacation, paid sick time, and paid holidays. 
This position will accept applications until this position is filled. 

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.