Offer summary

Qualifications:

One year of experience in Customer Care, Service, or Sales Administration., Extensive experience with Salesforce and navigating its interface., Experience working with Sales Teams is essential., Proficiency in MS Suite is required..

Key responsabilities:

Maintain high knowledge of all departments to support retention efforts.

Provide detailed information to the Retention Account Manager regarding customer accounts.

Collaborate with the Retention Account Manager on research for renewal targets.

Process inbound leads and coordinate with other departments to enhance renewal and cross-sell success.

CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

Job Responsibilities

Maintain high knowledge on all departments
Have extensive experience with Salesforce and knowledge of navigating the interface.
Ability to provide a high level of detail to the Retention Account Manager related to the customer’s account.
Work directly with the Retention Account Manager to provide research on renewal targets
Review and process inbound leads to the correct sales team.
Work with other departments to drive renewal and cross sell success