Match score not available

1st Line Support Engineer - Dutch Speaker - Fully Remote job

fully flexible
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Strong communication skills and a passion for customer service., Ability to learn quickly and tackle complex technical issues., Experience with support tools and knowledge base management is a plus..

Key responsabilities:

  • Provide excellent customer service via phone, chat, and ticketing system.
  • Solve various tasks related to products like SSL certificates and domains.
  • Maintain and improve the knowledge base for customers and peers.
  • Collaborate with other departments to enhance product quality and resolve customer issues.

Openprovider logo
Openprovider SME https://www.openprovider.com
51 - 200 Employees
See all jobs

Job description

About the company

Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee!

As a diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented.

At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business. 

Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different?

Come join us on our journey to create a trusted digital world.


About the team

We're a team of support professionals located across the globe, and split into 1st line (mostly busy with quick, customer-facing tasks) and 2nd line (doing more lengthy technical things).

We're making our customers happy by ensuring they can solve issues themselves through self-service and providing them fast and effective solutions where needed. Our main job now is building the Knowledge Base, developing self-service tools for ourselves and customers, as well as growing our people's expertise to tackle more complex tasks on support level. We're looking for a organised, passionate support specialist, who is hungry to learn, figure out complicated things, loves communicating with people, and want to grow technical expertise


About the role

We’re looking for a 1st Line Support Engineer to assist our customers in both Dutch and English. Your mission? To ensure our customers stay happy and empowered — by helping them solve issues independently through self-service, and stepping in with fast, effective support whenever needed.

Key responsibilities

  • Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system;

  • Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk licenses and SpamExperts;

  • Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers;

  • Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services;

  • Analysing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement;

  • Actively learning, on your own and with the team, about our products, technologies, and tools;

  • Taking care of abuse request and end user queue;

  • Proactively participating in the team discussions.

Required profile

Experience

Spoken language(s):
DutchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Organizational Skills
  • Teamwork
  • Communication
  • Problem Solving

Technical Support Engineer Related jobs