Offer summary

Qualifications:

Experience in a US/UK based call center for healthcare facilities is preferred, with at least 2 years of experience., Familiarity with HIPAA regulations is essential., Strong communication skills are required to interact effectively with patients and team members., Fluency in English is compulsory..

Key responsibilities:

Schedule and cancel patient appointments as needed.

Recontact patients to arrange future appointments.

Respond to patient inquiries via email or live chat, assisting them in connecting with healthcare providers.

Complete patient files in the EMR system and ensure all documents are uploaded before appointments.

Job description

HMT as a recruitment agency, we are actively seeking an experienced Customer Services Representative/ Patient Service Representative (PSR) on behalf of one of our clients. The ideal candidate will play a crucial role in advancing our mission by aligning with our core values. Both patient and employee satisfaction are paramount to us, and we prioritize them above all else. We are excited about the opportunity to bring fresh talent into our team and are eager to discover a candidate who will seamlessly fit into this role.

Location: Pakistan (Remote)

Timing: US Central Timings (6pm -3am PST)

Role and Responsibilities:

You will be scheduling/canceling the appointments.
Recalling patients to schedule the future appointments.
Responding to them via email or live chat option and helping patients to connect with the provider.
You would have to complete the patients file in the EMR system and upload the documents before their first appointment.
You will be communicating with other team members to forward requests and resolve patients' concerns regards to any department.
PSR will be the first interaction with the patient so its important to have good communication skills with a better understanding.
Behavior should be welcoming to give them the best experience with the facility.

Qualification: