Offer summary

Qualifications:

High school diploma or equivalent required., 3-5 years of Client Success Management experience is essential., Strong organizational, communication, and critical thinking skills are necessary., Proficiency in Microsoft Office and familiarity with HTML/CSS is preferred..

Key responsabilities:

Provide support for high touch accounts in various industries.

Manage tasks related to the implementation of the InReach platform.

Maintain positive relationships with clients and identify upsell opportunities.

Collaborate with product management and engineering teams to enhance the platform.

Job description

Job Description:

Client Success Manager

InReach I Jonas Software

Remote USA

Position Summary

The Client Success team is looking to find an experienced service representative to help build and deliver a world class experience to our Clients. The Client Success Manager will also need to be keenly aware of client needs and be responsible for following through with upsell opportunities.

Responsibilities

Offer support for high touch accounts servicing legal, medical, and other industries and organizations
Manage tasks tied to the pre-, post-, and sustaining implementation of our InReach platform
A Client-focused mentality to ensure the success of our Client’s continuing education programs
Maintain positive and meaningful relationships with our Clients by demonstrating integrity and building trust
In conjunction with Management, identify and provide ideas for improvements that are related to increased efficiencies, improved process, and the overall success of the team
Document and track all Client interactions in an organized way
Provide pro-active service with the goal of delivering solutions and root cause analysis prior to Clients identifying upsell opportunities
Manage Special Projects as necessary
Maintain extemporary quality standards
Identify and communicate any threats, obligations and opportunities to the Manager and the Team
Work collaboratively with product management and engineering teams to enhance and fix bugs in the InReach platform
Drive revenue growth through organic growth and Back to Base sales

Typical Hours Required

This is a 40-hour per week, full-time role. Exact hours worked can be flexible, as long as they allow for the business and client needs to be fulfilled.

Job Qualifications

High school or equivalent
Client Success Management experience: 3-5 years or more
Data entry: 1 year (preferred)
Sales experience: 1 year (preferred)
Experience mentoring client service representatives/ peers
Personal and professional time management experience including break and lunch schedule administration
Experience working in a priority setting, being able to effectively prioritize tasks and handle multiple tasks simultaneously
Excellent organizing abilities, effective and clear written and verbal communication along with highly developed listening skills to clients and colleagues
Strong client focus orientation and critical thinking skills to resolve complex client concerns/issues on their own, solution-oriented mindset
Proven ability to maintain patience, composure, and have compassion to de-escalate difficult situations to resolve conflicts by both email and over the phone
Demonstrated interpersonal savvy, relates well to all kinds of people, able work effectively with client admins and all teams in the company
Understanding of the importance of informing clients and colleagues of time sensitive information
Demonstrated ability to apply critical thinking skills to identify and provide ideas for improvements that are related to increased efficiencies, improved process, and the overall success of the Team
Desire to learn and grow, and collaborate with other members of the Team
Exemplary attendance record
Must demonstrate strong integrity and trust
Possesses a drive for exceeding revenue targets and goals
Intermediate to advanced Microsoft Office skills
Familiarity with HTML and CSS preferred, but not required

Benefits & Compensation

$25.00 per hour pay rate
Remote/work from home setup
Health benefits
401K / Stock opportunities

#LI-VL1

Business Unit:

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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