Overview:
Are you a process-driven professional with a knack for independent work and a passion for administrative excellence? We're looking for a Payment Associate who can multitask, follow established procedures, and think outside the box to solve challenges.
In this integral remote-based position, you'll leverage your keen eye for detail to manage payment processes and ensure everything runs smoothly. If you're ready to innovate and contribute to a dynamic team from the comfort of your home, this is the opportunity for you!
You will be responsible for processing, tracking & monitoring the Helix billing for our International subscription members. You will ensure members are billed as expected – this includes some manual file processing and the swift resolution of any exceptional transaction records.
You will be responsible for other payment related processes including monitoring billing success rates, completing Financial Controls and other ad hoc tasks.
Responsibilities:
Recurring Billing (daily, weekly & monthly)
Business / Customer Service Enquiries (ad hoc)
Exception Management - Data Integrity Monitors – DIMs (daily)
Financial Control - Expected v Actual Billings (daily / monthly)
Support Tasks
Education & Experience:
Knowledge:
Essential Skills:
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