Offer summary

Qualifications:

Exceptional customer service skills with a focus on professionalism and tone., Strong written and verbal communication skills., Proven ability to excel in a dynamic, fast-paced environment., Strong technical and problem-solving skills, with a required Windows-based PC setup..

Key responsabilities:

Provide exceptional support for multiple accounts, offering white-glove service.

Handle a variety of calls, processing tasks like message taking, order placement, and appointment scheduling.

Troubleshoot customer inquiries and manage sensitive information with accuracy.

Monitor performance daily and receive live support to ensure effective call handling.

Job description

Multi-Account Customer Service Representative

Job Description

As a Multi-Account Customer Service Representative, you will provide exceptional support for several different accounts, offering white-glove service. This dynamic role involves handling a variety of calls, ranging from 2-3 minutes to 30 minutes, depending on the account. You will process tasks like message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive information, all guided by step-by-step processes to ensure success.

We emphasize strong customer service, accuracy, and dependability, with daily monitoring of tone, notes, and overall performance. Most days are high-volume, with back-to-back calls requiring focus and efficiency. While some accounts involve minimal interaction, others require in-depth troubleshooting or handling sensitive content. You will receive live support and guidance to remain effective and confident on every call.

This role includes a tiered structure that allows you to advance and earn raises as you complete training for progressively more complex accounts. Training takes 10-12 weeks, with hands-on practice on the phones to prepare you thoroughly for each account.

Minimum Technical Qualifications

We do not provide equipment. A Windows-based laptop or desktop is required.
- No Macs, Chromebooks, Tablets or iPads
- PC must have at least 8GB of RAM, preferably 16GB or higher
Strong technical, and problem-solving skills
Hardwire Connection to the Internet (No WiFi)
- Minimum download speed: 20mbps (Verify at www.SpeedTest.net)
- Minimum upload speed: 10mbps (Verify at www.SpeedTest.net)
- Cannot have any Mobile Hotspot or Satellite Internet Providers
Dual Screens and a High-Quality Headset

Minimum Experience

Exceptional customer service skills with a focus on professionalism and tone.
Strong written and verbal communication skills.
Experience handling high call volumes and troubleshooting customer inquiries.

Minimum Job Qualifications

Successful completion of a mandatory background check.
Proven ability to excel in a dynamic, fast-paced environment.
Exceptional attention to detail with strong organizational skills.
A quiet, dedicated workspace free from background noise (e.g., kids, pets, traffic, doorbells, TVs, radios).

Availability

Schedule: 24/7 Availability - Preferably Sunday through Saturday, 3:00 am - 11:00 pm Pacific Standard Time.
Must be available for orientation at 7:00 am and weekday training sessions starting as early as 6:00 am Pacific Standard Time, on a full-time basis.

Compensation and Benefits

Pay Rate: Starting at $15.00/hr. This role includes a tiered structure to advance and earn raises as you complete training for progressively more complex accounts.
Benefits:
- Medical, dental, and vision coverage.
- Retirement benefits with company match.
- Sick time and personal paid time off.
- Quarterly perfect attendance bonus.

Note: Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us

Frontline Call Center is a W2 employer that does not hire independent contractors.

Compensation$15.00

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