Field Service Engineer - Phoenix

A Day in Your Life at MKS:

Are you naturally curious? So are we at MKS. Our collective curiosity drives us to be an innovation leader in many industries. Our products drive technology advancements across a wide range of applications such as 5G, augmented/virtual reality, autonomous vehicles, clean drinking water and space exploration. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you.

You will make an Impact By:

Our Global Field Service team is a diverse group of technical professionals who engage with the broadest range of customers. If you have a passion for providing best-in-class field service and a great customer experience, we invite you to join us. We are looking for an exceptional Field Service Engineer covering high tech production systems, lasers, motion stages and vacuum products of MKS Instruments. The primary focus of this position is the support of our vacuum products for scientific and industrial applications, mainly in Phoenix, Arizona.

Essential Duties and Responsibilities:

• System installation, diagnose and repair of reactive gas generators, optical gas analyzers and mass spectrometry equipment and troubleshooting of electromechanical subassemblies.
• Maintain operational functionality of scientific and industrial vacuum equipment.
• Instruct customers in the operation and maintenance of the systems.
• Serves as company interface with customer and factory on administrative and technical matters.
• Determines methods and procedures on new assignments.
• Other duties may be assigned and could include shift, weekend and on-call coverage.
• USA and International travel is a requirement for customer support and for training on our products.

Skills You Bring:

• Associate’s degree, or equivalent combination of education and experience.
  Bachelor's degree and/or applicable Certification is preferred.
• 5+ years of related practical experience
• Exceptional troubleshooting skills with new electrical, mechanical and optical systems
• Excellent interpersonal and communication skills
• Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision
• High degree of proficiency of PC skills including MS office, SAP, and data analysis applications
• Ability to travel up to between 50% and 80% of the time. This typically involves travel to a customer site during a normal business week

Special Skills and Abilities:

• To perform this job successfully, an individual should have excellent communication and computer skills (MSOffice).
• Works with integrity, is ethical and is able to inspire the trust of others.
• Strong analytic, business, interpersonal, and communication skills
• Motivated, self-driven, positive approach to problem solving.
• Ability to succeed in a fast-paced, rapidly changing, high tech environment.
• Experience with Semiconductor equipment would be an advantage.
• Ability to travel internationally in support of MKS Instruments installations and applications, as well as training on our products, may be required.

Physical Demands:

• Perform activities such as sitting, standing, or typing for extended periods of time
• Must be able to lift up to 50 lbs.
• Regularly requires good manual dexterity and coordination

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

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