Offer summary

Qualifications:

5+ years of experience as a business analyst in an IT environment., Solid experience in Salesforce projects and infrastructure management., Strong business analysis skills with the ability to translate requirements into technical specifications., Excellent communication skills and a customer-focused approach..

Key responsabilities:

Communicate with internal clients to gather and understand business requirements.

Design and document data-driven software solutions in collaboration with the technical team.

Oversee system maintenance, configuration, and enhancements for Salesforce applications.

Provide training and support to the user community for new functionalities.

Job description

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Senior Business Analyst will assist the business and IT team by ensuring that business processes and requirements are understood and articulated for the technical team to construct appropriate solutions. This role will also be the primary liaison between the user community and the IT technical team. Additionally, this role ensures that IT deliverables meet the scope and quality expectations of the user community.

What You Will Do

Communicate with internal clients and project managers to understand business requirements.

Work alongside the technical team to design and document data-driven software solutions and data flows to meet these requirements.

Scope, Build and maintain Salesforce applications and customizations.

Assist with UAT testing to ensure solutions meet required standards.

Provide expert advice on application solutions.

Oversee all system maintenance and configuration, including user setup, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects, and fields.

Supervise and advise on all system enhancements.

Evaluate bug and enhancement requests submitted by your user community.

Document specifications for bug and enhancement requests.

Provide training to the user community for new functionality.

What You Will Bring

Essential

5+ years’ experience as a business analyst managing/coordinating business activity in an Information Technology In-house environment.

Solid experience in Salesforce projects (75%) and infrastructure projects including managing telephone system (25%).

Strong business analysis experience, translating high-level and details business requirements into technical requirements, and has the capability to lead projects acting as the main POC.

Developing business plans including looking for efficiencies of AI integration with Salesforce, conducting risk analysis, P&L, etc.

The ability to effectively identify and solve system-related problems.

Excellent communication skills.

Customer-focused personality and a commitment to quality.

In-depth knowledge of the following tools: Jira, Salesforce/Service Cloud, Confluence

Amenable to work on EMEA Shift (3PM-12MN PHT)

Desired

Cybersecurity experience

Knowledge of the following tools: Genesys Cloud or other enterprise phone systems, Microsoft Office Suite, Power BI, Zendesk, One Trust

#LI-Remote

#JE

#B2

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

Required profile