Offer summary

Qualifications:

Minimum 3 years of experience in operations or content management., At least 1 year of experience with automation tools like CRM and marketing platforms., Strong organizational skills and attention to detail., Proficiency in English with excellent communication skills..

Key responsabilities:

Maintain and organize databases of client and content information.

Manage content libraries and support social media content creation.

Retrieve and analyze data to monitor key performance indicators.

Assist with project execution and ad-hoc requests as needed.

Job description

We Are:
The Data Lodge (a Data Society Group company) specializes in supporting and developing data literacy professionals and programs. They help companies craft data literacy strategies through train-the-trainer Bootcamps, self-paced Base Camp modules, coaching, and advisory services. The Data Lodge provides ongoing support through a private peer community and resource library for data literacy professionals. Their mission focuses on "cracking the data culture code" and certifying Data Literacy Program Leads across commercial, nonprofit, and public sectors, based on the belief that data literacy is both a work skill and a life skill.

The Role:
We at The Data Lodge (a Data Society Group company) are looking for a Client & Community Operations Specialist. Lend your expertise to our goals for client operations, data management, process improvements, and administrative support. This is a part time, hourly position, flexible to be remote anywhere within the Philippines. Salary will be between ₱ 290 - ₱ 400 per hour, Monday to Friday 10AM - 4PM EST for up to 30 hours per week.

Responsibilities:
Client & Community Operations

Ensure databases of client and content information (both internal and external facing) are kept up to date and organized in a way that we can easily find information.
Store, retrieve, and organize Zoom recordings, documents, and content after Community video call session.
Partner with the team to track member/client information and alert team members to renewal dates, invoices, or other actions to be taken on client accounts.
Ensure all processes you’re involved in are documented and kept up to date.
Tools you’ll work with: Kajabi, Airtable, Google Drive, Hubspot.

Content Management & Operations

Take ownership over the organization of our content libraries, ensuring content is up to date and easily accessible by categorizing and tagging existing documents and resources.
Support the team in converting content into social posts, posting across social channels once approved.
Support the team as they update their content-focused website, adding relevant content as needed.

Data & Reporting

Manually retrieve data from various sources including Kajabi and other platforms to help the team monitor key performance indicators (KPIs) related to website traffic, social media engagement, and marketing campaigns.

Project Support

Assist in the execution of one-off projects and ad-hoc requests as needed.

Skills and Experience Required:

Minimum 3 years of experience supporting operations and/or content management.
Minimum 1 year of experience working with automation tools (website, CRM, marketing, task management).
Positive attitude and eager to learn and grow.
Great communication skills, both written and verbal.
Strong organizational skills with attention to detail and the ability to work on multiple projects concurrently.
Demonstrates solid technical knowledge and quality performance.
Works efficiently in website applications (Kajabi, HubSpot, Airtable experience appreciated but not required).
Ability to handle sensitive information with discretion and confidentiality.
Proficiency in English is required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO statement:
At Data Society Group, we don’t just accept differences - we celebrate them, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Data Society Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Data Society Group does not accept unsolicited resumes from third party recruiters.

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