Offer summary

Qualifications:

Bachelor’s Degree in IT, Computer Science, or a related field (or equivalent experience)., Experience in user access management, system operations, or IT support., Proficiency in Zendesk or similar ticketing systems., Strong communication and collaboration skills with advanced English proficiency..

Key responsabilities:

Review, process, and respond to user access requests while ensuring compliance with security policies.

Triage and manage access-related inquiries in Zendesk, ensuring efficient and accurate responses.

Assist with user access audits and support compliance processes by providing necessary documentation.

Document and improve access management procedures as new tools and technologies are introduced.

Job description

We are looking for a highly organized and detail-oriented 🎯 Systems Coordinator to join our team! In this role, you will assist with managing user access, triaging requests, and ensuring compliance with onboarding and offboarding procedures. You will play a key role in ticket management, access audits, and operational support, ensuring smooth system operations. Open to candidates from Mexico and LATAM working remotely. 🚀

Requirements

Experience in user access management, system operations, or IT support.
Proficiency in Zendesk or similar ticketing systems. 🎫
Strong understanding of access control policies, compliance, and security best practices. 🔐
Ability to manage multiple tasks with attention to detail and problem-solving skills. 🔍
Strong communication and collaboration skills to work effectively across teams. 🤝
Advanced English skills.

Desirable

Experience with system migrations or process documentation.
Familiarity with audit processes and compliance reporting.
Experience working in IT operations or system administration.
Knowledge of Identity and Access Management (IAM) tools.

Main Activities

Access Control: Review, process, and respond to user access requests while ensuring compliance with security policies.
Ticket Management: Triage and manage access-related inquiries in Zendesk, ensuring efficient and accurate responses.
Compliance Support: Assist with user access audits and support compliance processes by providing necessary documentation.
Operational Support: Work closely with the System Optimization Manager to optimize workflows, track key initiatives, and support system migrations.
Process Improvement: Document and improve access management procedures as new tools and technologies are introduced.

Education

🎓 Bachelor’s Degree in IT, Computer Science, or a related field (or equivalent experience).

About Definity First

Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that drive successful business transformation.

Founded in 2004, we have six offices across the US and Mexico, collaborating with iconic companies and universities like Tesla, Flowserve, Harvard, Berkeley, Caltech, and more.

At Definity First, we are committed to diversity, inclusion, and equal opportunity. We do not discriminate based on gender, age, sexual orientation, religion, pregnancy, ethnicity, or place of origin.

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