Scrum Master I

This is a completely remote position based in the United States and supporting remote teams. On rare occasions travel may be required, but it is uncommon. 

Scrum Masters drive adoption and continuous refinement of Scrum and other Agile frameworks, facilitate Scrum events, support collaboration and conflict resolution between team members, and help teams measure and improve their performance by coaching and reporting on progress sprint over sprint. In addition, the Scrum Master serves daily as a shield to protect the team’s ability to focus on the sprint goal, and an impediment remover when they arise. Put simply, they help the product owner define value, the development team deliver the value, the QA team to improve quality, and the Scrum team to get better.

The Exciting Part (Your 80s: 80% of your creative focus):

• Facilitate Scrum Events, driving and measuring the outcomes of those events and ensuring appropriate follow up on action items. 

• Shield the Team from interruption by fielding Support questions as they arise, escalating issues as needed and taking ownership for ensuring the question is answered, or the problem solved. 

• Remove impediments from the team - serving as a player-coach and project managing as needed to ensure that complex problems are solved in a timely manner to allow work to continue.

• Work with the Product Owner to refine product requirements alongside the Design team, QA, and Developers

• Help create reporting necessary for tracking ongoing metrics and utilize these reports to help the team measure and improve their performance.

• Create an environment of collaboration within the teams that allows for open discussion and productive solutions for solving complex issues.

• Foster mutual trust and respect among team members and help guide open and honest feedback through retrospectives, sprint reviews and post-mortems.

• Champion continuous improvement activities to reduce waste, improve quality, and increase productivity; coaching the organization to continue to inspect/adapt existing processes.

• Collaboration with other Scrum Masters to ensure consistent application of the Scrum framework across the organization. 

• Leadership by coaching and mentoring others to achieve team success.

The Expected Part (Your 20s: role responsibilities and opportunities to enhance)

• Understanding of Scrum, Kanban, and other agile frameworks. 

• Facilitate other non-Scrum events as needed to support the team, utilizing project management skills to help other meetings run smoothly and productively.

• Assist in non-typical ways on an ad hoc basis to support the team (i.e. helping to QA a particularly large feature, helping a Product owner write a user story)

• Provide advice and guidance on self-organizing principles to teams outside of Product when needed.

Great to Haves:

• Background:

  • Minimum 2 years Scrum Master experience or commensurate experience with a proven desire to learn and improve, adapting and adopting new techniques as needed

  • Bachelor's degree

• Experience

  • Experience working with remote teams, ability to serve as the Scrum Master for two different teams concurrently

  • Deep, hands-on understanding of the functionality of B2B software products. Knowledge of all phases of the software development life cycle. Experience working and/or volunteering in the non-profit sector is a plus. 

  • Outstanding presentation and communication skills, both written and verbal

  • Experience with Jira preferred, ability to learn and use other tools, including Asana, Confluence, Figma, Zoom, Google Suite

• Competencies

  • Excels in some but shows aptitude in all:

    • Listening, Understanding Others, Time Management, Organizing, Planning, Informing, Process Management, Presentation Skills, Written Communications, Drive for Results, Integrity and Trust

  • Shows aptitude or a willingness to develop:

    • Approachability, Conflict Management, Dealing with Ambiguity, Managing & Measuring Work, Perspective, Self-Development, Managing through Systems, Total Work Systems,

Who are we?

Neon One powers the future of philanthropy- combined, our software platforms have helped organizations raise more than $13 billion. And we’re just getting started.  We care about the 35,000 nonprofits we serve and the people who run them, and we're constantly learning and growing. 

Who are you?

You work hard and like to collaborate with others. You're ambitious, driven, and passionate about outside-of- the-box thinking. You love to troubleshoot and deep dive into complex requests to find the best solution. You care about making good happen in the world and you'd like your job to be more than just a job. 

Why work for us?

We're growing rapidly. As a part of our team, you'll navigate challenging assignments, grow professionally, and have access to professional development conferences and industry thought leaders. Best of all, you'll get to work with a great group of people that thrives on innovation, collaboration, creativity, and risk-taking

...what about benefits?

• We offer a comprehensive healthcare benefits package -- which includes Medical, Dental and Vision coverage, Life and Disability products, FSA medical, dependent care, mass transit and HSA accounts

• We recognize the importance of work-life balance and offer flexible time off. We also provide up to a 3.5% company match for 401k 

Be Extraordinary. Be Yourself.

• We embrace the distinctive qualities of all members of our community to foster an environment where everyone is conscientious of different experiences each of us brings to the table

• We believe diversity, equity and inclusion are crucial to our capacity for innovation and success

• We grow together when we create a diverse workforce where everyone is compensated fairly according to their experience and the demands of their position

• We seek to create a culture where our team feels safe, respected and free