Associate Project Manager

Here at Harris, you’ll be working as part of 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing and we hope you can become an integral part of the Harris family.

Welcome to the dynamic world of Advanced Utility Systems, a division of Harris Computer! We take immense pride in being at the forefront of utility software solutions, delivering cutting-edge technologies to revolutionize the water, electric, and natural gas sectors. Our comprehensive suite of integrated systems, ranging from billing to service management, sets us apart as a market leader in the industry. At Advanced, we are driven by a steadfast commitment to long-term solutions, investing in our exceptional employees, innovative products, top-notch services, advanced technologies, and an unwavering dedication to continuous improvement.

Right now, our extraordinary Professional Services team is on the lookout for a talented and ambitious Associate Project Manager to join our ranks. As an Associate Project Manager, you will play a pivotal role in surpassing the expectations of both new and existing customers. This role involves managing organizational processes within a project organization or PMO. The successful candidate will have experience in creating, implementing, and managing processes for effective project management, including lessons learned, tracking project metrics, financial milestones, and continuous improvement.

Join our innovative and forward-thinking team at Advanced Utility Systems and become part of a dynamic division that is revolutionizing the utilities industry. We are on a mission to provide long-term solutions that drive success and value for our customers. Embark on this exciting journey with us and make a meaningful impact in shaping the future of the utilities sector.

This associate project manager job allows you to work remotely anywhere in Canada. Travel availability required up to 15% throughout North America. Unrestricted ability to travel internationally (mostly within US, Canada, and Caribbean). A valid passport required for this role.

Responsibilities:

· Develop Expertise: Gain proficiency in our project management tools and standards.

· Assist Project Manager: Support tasks needed to manage resources, third-party vendors, and client expectations.

· Implement Practices: Work with the professional services leadership team to track and monitor key project success metrics.

· Forecast WIP: Weekly forecasting of individual project progress and its impact on the overall PS forecast.

· Establish Processes: Develop and implement professional services processes within the department.

· Resource Management: Balance consultants' workloads and fill gaps to keep projects moving forward.

· Conduct Meetings: Hold weekly meetings with PMs and Managers to discuss projects and resources, and establish and monitor action plans.

· Clarizen Administration: Add new users, manage licensing, guide users, and handle support issues.

· Generate Reports: Create reports on project progress, including kickoff, test, go-live, and closing stages.

· Technical Support: Assist PMs with technical issues related to SharePoint, Teams, Big Time, and Smartsheet.

· Maintain Smartsheet Project Tracker: Keep the project tracker updated.

· Documentation Standards: Establish and roll out implementation documentation standards.

· Manage Projects: Oversee software implementation projects as required.

· Resource Utilization: Record logged hours for consultants, PMs, and managers, and track overtime.

· Project Upgrades: Manage a team of support agents handling project upgrades, including time recording, follow-ups, escalations, and scheduling.

· Sales to PS Transition: Add new projects from sales contracts to Smartsheet, including project details and creating new Teams channels and SharePoint sites.

Requirements

· Experience: 2+ years of progressive project management experience, with a focus on implementing enterprise software solutions for external clients.

· Skills: Strong analytical skills, communication skills, and attention to detail.

· Business Acumen: Well-developed business acumen and experience using software productivity tools.

· Growth Mindset: Energetic individual with a propensity for growth and continuous improvement.

· Calm Under Pressure: Ability to maintain a calm demeanor in challenging situations.

About us:

Advanced Utility Systems, founded in 1997, provides Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. With more than 150 successful customer deployments across North America, Central America, South America and the Caribbean, Advanced has the experience required to deliver a successful implementation of mission critical CIS.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.