Manager, Professional Services (SEG Displacements)

About the Role

As part of our Professional Services Team, we are seeking a dynamic and results-driven Manager to lead a team of consultants specializing in migrations from Secure Email Gateways (SEGs) to Abnormal Security. This role is pivotal in ensuring our team consistently delivers high-quality outcomes, while fostering a culture of excellence, collaboration, and continuous improvement.

In this leadership role, you will leverage your technical expertise, operational acumen, and strategic vision to streamline processes, enhance efficiency, and drive seamless project execution. You will mentor and empower your team, ensuring they deliver exceptional value to clients while upholding the organization's core values.

A background in Secure Email Gateways (SEGs) is required, with experience in SaaS (Software as a Service) platforms highly preferred.

In this job, you will bring these skills

• Experienced Manager with 3+ years of experience leading a professional consulting team, driving operational excellence, and managing complex client-facing projects.
• Proven ability to inspire, mentor, and guide teams toward achieving shared goals while fostering a culture of trust and collaboration.
• Strong expertise in performance management, including setting clear expectations, providing constructive feedback, and supporting professional growth.
• Skilled in designing, implementing, and refining processes to enhance efficiency, productivity, and overall business operations.
• Strong resource management skills, ensuring optimal talent utilization to meet project demands.
• Exceptional communication, emotional intelligence, and client relationship management skills, ensuring transparency and alignment within teams and with clients.
• Adept at managing conflicts constructively, promoting trust, and ensuring productive outcomes.
• Strong strategic and business acumen, with deep knowledge of industry best practices in professional services, project management, and resource management.
• Experience working across teams or departments to align objectives and drive collective success in fast-paced environments.
• Analytical and creative problem-solving skills to identify challenges and implement effective solutions.
• Ability to adapt to changing priorities, handle ambiguity, and remain composed under pressure.
• Skilled in identifying, attracting, and onboarding top talent to build high-performing teams aligned with company needs.

Role Responsibilities + Deliverables

• Lead a team of consultants, providing guidance, mentorship, and support to ensure professional growth and project success. 
• Provide coaching and career guidance to team members, helping them achieve their aspirations and align their development with organizational needs.
• Set clear objectives, provide constructive feedback, and foster a culture of accountability.
• Ensure project deliverables meet established quality standards and are completed within agreed timelines to drive customer satisfaction.
• Coordinate resources effectively to balance team capacity and project needs.
• Facilitate effective communication within the team and across the organization.
• Collaborate with other teams and stakeholders to ensure alignment and successful project outcomes.
• Continuously seek opportunities to optimize workflows and improve team efficiency.
• Implement plans and processes that drive operational success and enhance business outcomes.
• Align recruitment efforts with the long-term goals of the organization, supporting strategic hiring initiatives attracting top talent.

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