Offer summary

Qualifications:

Fluency in German and English, both written and spoken; additional languages are a plus., Strong communication and interpersonal skills., Ability to multitask and manage time effectively in a fast-paced environment., Proficient in using customer service platforms and Microsoft Office..

Key responsabilities:

Provide exceptional customer support to German-speaking clients via phone, email, and chat.

Assist customers with inquiries regarding products, orders, returns, and shipping.

Resolve issues promptly and professionally while maintaining high customer satisfaction.

Document customer interactions accurately in the company's system.

Job description

Patrique Mercier Recruitment is proud to offer a fantastic entry-level opportunity for a German Speaking Customer Service Representative to join the Online Retail Department of a leading company in Greece.

This role is perfect for individuals who are passionate about customer service and e-commerce, and who wish to make a difference in a fast-paced environment.

As a representative of a prominent online retailer, you will assist German-speaking customers with their inquiries, ensuring they receive top-notch support and guidance throughout their shopping experience.

Our agency specializes in connecting multilingual talent with dynamic workplaces, and we are dedicated to ensuring a smooth transition for candidates relocating to Greece. Join us and become part of a vibrant team that values excellence and customer satisfaction!

Responsibilities

Provide exceptional customer support to German-speaking clients via phone, email, and chat.
Assist customers with inquiries regarding products, orders, returns, and shipping.
Resolve issues promptly and professionally while maintaining high customer satisfaction.
Document customer interactions accurately in the company's system.
Collaborate with team members to enhance service delivery and tackle common customer issues.
Stay updated on product offerings, promotions, and company policies to provide accurate information.

Requirements

Fluency in German and English (both written and spoken); additional languages are a plus.
Willingness to relocate to Greece - remote work only within Greece
Strong communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient in using customer service platforms and Microsoft Office.
Customer-oriented with a proactive approach to problem-solving.
Willingness to relocate to Greece and embrace a new cultural experience.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 4 Weeks )
Free Greek Lessons, Engagement Activities

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