Offer summary

Qualifications:

Bachelor's degree in Engineering, Computer Science, or a related field is preferred., A minimum of 4+ years of relevant experience in product management, customer support, or operations., Experience in Supply Chain or Manufacturing is highly preferred., Proven experience with SaaS products and Agile methodologies, including tools like Jira..

Key responsabilities:

Monitor, triage, and respond to customer issues, ensuring they are logged and resolved promptly.

Collaborate with stakeholders to gather requirements and maintain the product backlog.

Act as the primary liaison between customer support and the product team for timely issue resolution.

Provide regular updates on customer issues and backlog progress to stakeholders.

Job description

Job Title: Product Owner ( Remote from anywhere )

Company Overview:

Hiring one our innovative technology company that standardizes, automates, and centralizes the subcontracting process for buyers and suppliers in the manufacturing industry. It has developed the best technological solution for all companies that have manufacturing needs or capabilities in CNC machining, sheet metal, and welded assembly. All this to make the process easier, faster, and less expensive than the traditional method.

About the Role:
We are looking for a highly organized and detail-oriented Product Owner to support product operations, manage customer issues, and ensure smooth day-to-day team operations.

Responsibilities:

Customer Issue Management: Monitor, triage, and respond to issues raised by customers, ensuring they are logged, tracked, and resolved promptly.
User Story Preparation: Collaborate with the product lead and stakeholders to gather requirements, document detailed user stories, and maintain the product backlog.
Coordination: Act as the primary liaison between customer support and the product team to ensure issues are addressed in a timely manner and there is continuous feedback.
Documentation: Maintain accurate, up-to-date documentation on product features, workflows, and user feedback.
Process Improvement: Identify and propose process improvements to enhance issue tracking and backlog management, contributing to smoother product development cycles.
Reporting: Provide regular updates on the status of customer issues and backlog progress, ensuring stakeholders are informed and aligned.

Qualifications:

Comfortable working in a remote, asynchronous environment.
Bachelor's degree in Engineering, Computer Science, or a related field is preferred.
A minimum of 4+ years of relevant experience in product management, customer support, or operations.
Experience in Supply Chain or Manufacturing is highly preferred.
Proven experience with SaaS products.
Strong ability to understand technical products and effectively communicate with engineering teams.
Experience working with Agile methodologies and using tools like Jira.
Excellent written and verbal communication skills.
Strong organizational skills with a keen attention to detail.

Other Details:
Location: Remote
Type: Full-Time

Why Join Us:

Work in a dynamic and collaborative environment with a strong focus on innovation and customer satisfaction.
Be part of a growing team where your contributions make a direct impact.
Opportunity to develop professionally and grow your career in a supportive environment.

If you're passionate about solving problems, staying organized, and playing an essential role in the success of a product team, we would love to hear from you!

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companieFs internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.

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