Offer summary

Qualifications:

5+ years of professional experience in a client-facing technical role., Strong technical skills with the ability to learn new technologies quickly., Experience in synthesizing business and technical requirements for communication to teams., Ability to thrive in a fast-paced, entrepreneurial environment..

Key responsabilities:

Lead customer discovery and develop implementation strategies based on gathered requirements.

Design customized solutions leveraging the circular technology platform.

Collaborate with various stakeholders to help realize their vision for branded resale.

Streamline future implementations through process improvements and platform development initiatives.

Job description

Join Archive in our mission to change consumer shopping behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. As the leading technology platform for branded resale, we now power circular businesses for 50+ brands globally including The North Face, New Balance, Dr. Marten’s, Oscar de la Renta, Faherty, and more.

We are growing our team of highly motivated, forward-thinking individuals to help build the most delightful user experience for shopping used items, and the software to help brands make this a significant part of their business. If this mission speaks to you, come join us as we grow our share of the booming second hand market—projected to grow 3X faster than the overall global apparel market and to hit $350 Billion globally by 2028.

The Implementation & Success organization ensures Archive’s customers are successfully onboarded and getting maximum value from our platform; guiding clients from implementation kick-off, through launch, and into maintenance and support. Solutions Architects lead customer discovery, platform implementation and systems integrations for our largest, most strategic customers and are adept at building deep customer relationships through technical expertise and creative problem solving.

Role Definition & Responsibilities

Lead customer discoveries and develop implementation strategies based on requirements gathered and work with Product & Engineering to set plans and timelines against customer outcomes

Use your technical creativity to overcome ambiguity and design highly customized solutions for customers leveraging all aspects of our circular technology platform

Collaborate with stakeholders across the customer organization; including technology, marketing, ops, finance and others to help them realize their vision for branded resale

Ensure we deliver high quality outcomes while maintaining timelines, identifying risks and collaborating cross-functionally to find resolutions

Streamline future implementations with process improvements and platform development initiatives

Skills & Experience

5+ years of professional experience, including 3+ years in a client-facing technical role, leading technical projects and/or managing accounts in an enterprise environment

Proven ability to work directly with external customers, lead client discussions, problem solve in real time and influence stakeholder decisions

Strong technical skills, including the ability to learn new technologies quickly and to break down and explain complex technical concepts to less technical audiences

Experience synthesizing business, ops and technical requirements and communicating them clearly to internal product and engineering teams

Ability to thrive in a fast-paced entrepreneurial environment and comfort with lots of ambiguity where no two days are the same

Experience at an enterprise B2B or B2B2C SaaS company with complex, technical implementations a plus

Experience working on or along-side commercial teams to drive customer success and growth outcomes a plus

This is a remote role and we are hiring across the continental US, but Archive has offices in both New York and the SF Bay Area and offers hybrid remote-office work for those based in either of those locations.

Compensation varies based on a variety of factors which include (but aren’t limited to) role level, skills and competencies, qualifications, knowledge, and experience. In addition to base pay, certain roles are eligible for equity as well, and all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment. Our team of over 50 employees is currently remote-first, with an office in NYC and optional in-person work for those located in the area. We have company offsites twice a year to bring the full team together in person, and occasional travel is expected as part of the job.

Archive is a Series B company backed by lauded investors including Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures. We prize an inclusive and transparent culture, and remain true to our values in everything we do. We were honored as Fast Company’s #2 Most Innovative Company in Retail in 2024, and continue to challenge ourselves to change consumer shopping behavior for the better.

We consider applicants of all backgrounds. If you are excited about what we’re building but don't meet some of the criteria above, please don’t let that discourage you from applying. Please note, we are unable to accept applications from candidates outside of the US at this time.

#Remote #LI-Remote

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