General Manager, Supplier Business Solution

Location: Canada or the United States—Work from home #LI-Remote

About SOVRA

At SOVRA, we’re transforming public procurement with innovative, end-to-end solutions that create real opportunities for suppliers while streamlining processes for buyers. As North America’s leading procurement platform, we connect more than 7,000 buying agencies with more than 1,000,000 suppliers through our 360° approach, making procurement more efficient and accessible.

SOVRA’s Supplier Business Solution is comprised of several leading online procurement platforms such as Bidnet Direct in the USA (https://www.bidnetdirect.com) and Merx in Canada (https://www.merx.com). Their purpose is to connect public sector buyers with suppliers across North America, allowing suppliers to discover opportunities and win new business in the public sector.

These platforms play a key role in strengthening the public sector in North America as well: by ensuring that every public sector Request for Proposals (RFPs) is as competitive as possible, SOVRA Supplier Business Solution enable public sector buyers to have the most value for their spend.

Job Description

This is a unique opportunity to take SOVRA’s Supplier Business Solution (1+ million suppliers) to the next level as a member of the SOVRA executive management team and with a direct reporting line to the company CEO. Growing and strengthening the Supplier Business is a top priority for the company and its leadership team. 

We are looking for a well-rounded executive who can lead the Supplier Business Solution across all functional areas (sales, retention, marketing, technology, product management, customer support, reporting, etc.) and strengthen leading position of the SOVRA Supplier platforms as the #1 destination in North America to do business with public entities.

Main measures of success for the role are:

1. Revenue growth
2. Customer Net Promoter Scores trajectory
3. Value creation initiative execution

Your responsibilities

• Strategic Planning & Execution: Develop and implement value creation initiatives in partnership with the team to drive growth and customer satisfaction.
• Change Management: Lead organizational change and drive innovation to achieve the “SOVRA Supplier Hub” vision (more details to be shared as part of the recruiting process).
• Performance Monitoring & KPI Management: Track business performance through Monthly Business Reviews and course correct as needed.
• Cross-functional oversight: Collaborate with functional leaders to ensure robust execution across sales, retention, marketing, technology, product management, and customer support.
• Operations Management: Ensure efficiency in daily operations, optimizing processes and resource allocation.
• Team Leadership & Talent Development: Recruit, manage, and develop employees to maintain the strong and motivated workforce.
• P&L responsibility: Manage budgets, revenue, expenses, and overall financial performance.

Your Experience

• 15+ years of professional experience.
• 5+ years of experience with online subscription businesses or marketplaces.
• Recently held an executive, cross-functional role in a matrixed organization (e.g., General Manager/Division President, CEO, COO).
• Proven track record in delivering organizational change across multiple initiatives.
• Proven track record and in driving revenue growth by leveraging various levers (e.g., packaging, pricing, direct sales, retention, partnerships).
• Experience in scaling customer acquisition through digital marketing and channels (SEO, SEM, paid media, content marketing, website conversion, etc.).

Your most important personal characteristics

• People-oriented: you inspire, motivate and nurture the tremendous talent the business has.
• Driven: you are self-motivated, tenacious, and impatient to unlock the business’s full potential.
• Accountable: you display full ownership of the business, its objectives, and its people.
• Strategic: you know how to effectively prioritize and what to prioritize across the team.
• Results-obsessed: you have a bias for action and celebrate outcomes over activity.
• Data-driven: you make decisions based on data and seek to always measure impact.
• Collaborative: you break down silos across teams, functions, and business units.

Job location

Candidates can be based anywhere in the United States or Canada.

15 days of maximum total travel per quarter to engage with employees in-person.

Next steps

Please reach out to Karine Andenas, SOVRA Talent Acquisition Specialist, with your resume or any questions about the role: karine.andenas@mdfcommerce.com 

mdf commerce subscribes to a program of equity and equality in employment.