Operations Manager

Job Level: Manager

Job Location: Remote

Travel Expectations: None

Job Classification: Full-Time

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships. 

In this role, you will:

Operational Support

• Manage key tasks to ensure efficiency and compliance, including but not limited to, timesheets tracking, contract compliance, invoice approvals, and sales credits.
• Run custom NetSuite Pro reports.
• Support CRM Sales tasks, including rate card maintenance and project role accuracy.
• Act as a change advocate, ensuring successful adoption of new processes and technologies in the organization.
• Drive internal communications within the Operating Group (OG).
• Assist and support annual planning processes.
• Cultivate positive relationships with internal stakeholders across OGs and business enablement teams (BE) ensuring clear communication and alignment on project needs and resource management.\
• Collaborate effectively with teams across different departments and OGs to streamline processes, resolve issues, and enhance operational efficiency.
  
  

Forecast Accuracy

• Manage/Track PTO forecast for OG team members.
• Identify project variances in booked vs actual hours and escalate where needed.
• Conduct OG resource variance analysis, focusing on booked vs. actual hours (excluding PTO).
• Run weekly revenue forecasts and compare them to plan.
  
  

Resource Management

• Track utilization forecasts, escalate bench resources, and manage under/over-utilized resources.
• Facilitate OG resource planning calls, capturing and assisting with action items.
• Manage in-process project bookings and escalate items requiring action.
• Update bench management tool and track historical utilization.
• Participate in cross-OG staffing calls, updating notes and sharing team skills information.
• Coordinate staffing and intake form processes with cross OG and TA teams.
  
  

Sales Pipeline Accuracy

• Review pipeline health against plan and provide visibility to OG leads.
• Manage Customer Relationship Management (CRM) system.
• Analyze pipeline opportunities and compare demands with current staff to identify gaps.
• Manage extension processes, ensuring opportunities are in CRM or align with tentative bookings.
• Review exception reports and escalate as needed.
  
  

Financial Reporting and Management

• Conduct weekly non-billable time projections and reviews for the OG.
• Prepare and share monthly financial performance reports for the OG using standardized templates.
• Monitor operating expenses, compare them to the budget, and highlight inaccuracies.
• Track financial scorecard items and escalate concerns as necessary.
• Assist leadership in facilitating quarterly account planning and rebalancing processes.
• Provide support to leadership in facilitating quarterly planning, account health assessments, and other strategic initiatives, demonstrating a proactive approach to organizational needs.
  
  

Who You Are:

• Proven experience in operations management, preferably in a consulting or professional services environment.
• Exceptional attention to detail with proven ability to maintain precise organizational records
• Outstanding time management and organizational capabilities
• Strong analytical and problem-solving skills
• Technical proficiency in NetSuite Pro reporting and Microsoft Excel (pivot tables, VLOOKUP, etc.)
• Strong communication skills across written and verbal platforms
• Demonstrated capacity to work autonomously and consistently meet critical deadlines
• Adaptability to thrive in a fast-paced, dynamic environment, with a willingness to embrace change.
  
  

Total Rewards: 

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development
  
  

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits .

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring  unmatched experiences  to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are. 

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting  diversity, equity, and inclusion , from our business practice to how we show up for employees and communities. This is how we bring our mission and core values  to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.