Network Technical Support Intern

Job Description

Position: Network Technical Support Intern

Location: Naucalpan de Juarez, Mexico

Duration: 1 year

PLEASE NOTE THIS POSITIONS IS ONLY FOR ACTIVE UNDERGRADUATE STUDENTS

About Us:

Join our Customer Technical Support team as a Network Technical Support Intern and immerse yourself in advanced telecommunications challenges, experience a hybrid work environment that promotes flexibility and collaboration, where open communication and teamwork drive our success. With opportunities to collaborate with R&D and contribute to the reliability of Nokia's network solutions, you'll thrive in a culture dedicated to inclusivity and innovation.

Role Overview:

You'll tackle complex network manager software issues, troubleshoot in live customer networks, and document your findings in Nokia Tools. Additionally, you'll assist in building labs and researching new technologies, greatly impacting our service delivery. Enjoy the benefits of professional growth and learning alongside supportive leadership and a diverse team.

Join Us:

If you're a motivated and inquisitive individual with a keen interest in Networks Tech and a desire to make significant impact, we want to hear from you. Join Nokia's team and help us simplify complexity and, join us to make a meaningful difference in the telecommunications industry!

Education Recommendations: Student (8 or 9 Semester) in telecommunication, system, information technology or engineering.

Apply Now!

How You Will Contribute And What You Will Learn

We are looking for a proactive, detail-oriented individual with strong problem-solving skills and a solid understanding of virtualization technologies, and IP networking.

As part of the team, you will have:

• Provides advanced technical support for network manager software, addressing and resolving complex issues.
• Diagnose and neutralize software problems, applying alternative solutions to meet customer needs effectively.
• Document and track issues and solutions systematically in Nokia Tools for future reference and learning.
• Assist in constructing lab environments to replicate customer issues in live networks for better troubleshooting.
• Research emerging technologies and topics relevant to the team, contributing insights and knowledge sharing.
• Serve as the primary liaison with R&D, escalating critical customer problems and ensuring timely resolution.
• Ensure diligent follow-up on escalated issues, maintaining communication until the problem is fully resolved.
  
  

Join our team to work on challenging and impactful technical issues in a global support environment. Our supportive team culture and commitment to continuous learning provide an excellent environment for professional growth and development.

Key Skills And Experience

What is Nokia Looking for from me:

• Fluency in English: Essential for effective communication with global customers and team members.
• Linux Basic Knowledge: Required for troubleshooting and managing network systems.
• Virtualization Technologies Knowledge: Understanding of virtual machines and/or containers is crucial for handling network manager software issues.
• Basic Knowledge of Bash, Python, SQL, Java: These programming skills are necessary for diagnosing and neutralizing problems, as well as documenting solutions.
• Basic Knowledge of IP Networking: Important for understanding and resolving network-related issues.
• Problem-Solving Skills: Ability to diagnose and neutralize issues effectively.
• Attention to Detail: Critical for accurately documenting issues and solutions in Nokia Tools.
  
  

It would be nice if you also had:

• Advanced Networking Skills: In-depth knowledge of networking protocols and configurations.
• Customer Service Skills: Enhanced communication and support techniques for customer assistance.
• Research Skills: Capability to investigate new topics and technologies relevant to the team.
• Lab Setup and Management: Experience building and managing labs to reproducing technical issues.
• Advanced Troubleshooting Techniques: Sophisticated methods for diagnosing complex technical problems.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.