Carrier Relations Manager (LATAM)

Who we are:

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Why this role matters:

The Global Carrier Management team, which sits within the Vonage API organization, is responsible for global connectivity for our International Messaging & Voice business. The team supports one of the fastest growing CPAAS companies in the market, directly managing our OTT and wholesale customer base, whilst working closely with our Enterprise sales teams to develop and implement regional connectivity and strategic plans. 

As a high-growth team delivering over 100% growth in the last two years, expansion is needed to ensure continued success. We are seeking to recruit an experienced LATAM-oriented Carrier Relations Manager to join the team. This person will help the team secure the best network connectivity and commercial terms to drive our customers’ success. This hands-on role enables Vonage to deliver the high quality and breadth of service our customers expect.

In this role, you’ll:

• Own, and execute the strategy and plan for Latin American countries and ensure Vonage has the best connectivity products and services to meet our customers' needs.
• Responsible for all connectivity suppliers to Vonage network for SMSin the region.
• Collaborate with the local sales, operations, and product teams to fully understand the market requirements
• Build new connectivity with Carriers and Partners across Messaging, and other network services
• Coordinate with internal teams to ensure requests from customers and the business are processed and delivered end-to-end
• Build and maintain strategic relationships with key Carrier partners
• Position Vonage as the partner to work within the Carrier community through industry engagement, thought leadership, and partnership 
• Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and the broader organization
• Negotiate effectively with carriers and partners to allow Vonage to offer our customers competitive pricing and an excellent service
• Define customer support standards with carriers and partners, including a robust escalation process
• Be the go-to person for your markets

What you’ll bring:

Required

• Strong technical, commercial, and operational understanding of the Messaging landscape
• Confident to communicate at all levels, including at local conferences on behalf of Vonage
• Knowledge of how the local markets are regulated, operated and managed
• Experience working with Carriers Globally
• Fluent Spanish and English language skills
• Must be willing and able to travel as needed

Desirable

• Strong network of contacts in the industry
• Comfortable working remotely across multiple time zones
• IOS or Windows proficiency
• Tableau experience is a plus
• G-Suite 
• Located near in CDMX

Where you will work:

We are open to considering fully remote candidates located within the country of Mexico. 

Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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