Offer summary

Qualifications:

Fluency in Dutch (both spoken and written) is essential., Excellent communication and customer service skills are required., Previous experience in customer service, particularly in a grocery or retail environment, is a plus., Strong problem-solving abilities and a customer-focused approach are necessary..

Key responsabilities:

Deliver high-quality customer service through phone, email, and chat communications in Dutch.

Assist customers with inquiries regarding grocery delivery orders, product availability, and service details.

Handle customer complaints and ensure resolution in a prompt and professional manner.

Document customer interactions accurately in the company’s CRM system.

Job description

Patrique Mercier Recruitment is a leading agency dedicated to connecting talented candidates with exciting job opportunities in Greece. We are currently seeking a Dutch Speaking Customer Service representative for the Grocery Delivery Services Department. This position is perfect for individuals who are passionate about customer service and enjoy working in a fast-paced environment. As a member of our team, you will assist Dutch-speaking customers with inquiries related to grocery delivery services, address any issues they encounter, and provide timely and effective solutions. Your fluency in Dutch and exceptional communication skills will be crucial in ensuring a seamless experience for our clients. If you are ready to contribute to a growing industry while making a difference in customers' daily lives, we encourage you to apply!

Responsibilities

Deliver high-quality customer service through phone, email, and chat communications in Dutch.
Assist customers with inquiries regarding grocery delivery orders, product availability, and service details.
Handle customer complaints and ensure resolution in a prompt and professional manner.
Document customer interactions accurately in the company’s CRM system.
Collaborate with team members and delivery personnel to enhance overall service quality.
Stay informed about the latest products and services offering to assist customers effectively.

Requirements

Fluency in Dutch (both spoken and written) is essential.
Excellent communication and customer service skills.
Previous experience in customer service, particularly in a grocery or retail environment, is a plus.
Strong problem-solving abilities and a customer-focused approach.
Ability to work effectively both independently and in a team-oriented environment.
Interest in grocery delivery services and the retail industry is advantageous.
Proficient in using digital tools and customer relationship management software.

Benefits