Software Integration Engineer

Zenarate AI Coach empowers leading global brands to train confident, top-performing agents through AI Simulation Training. Trusted across over a dozen countries, Zenarate's AI Coach operates in 15 languages and serves industries such as financial services, healthcare, insurance, telecommunications, technology, retail, and travel. 

About the Position

Zenarate is looking for an experienced and passionate Integrations Engineer who will focus on customer support and system integrations. In this role, you will implement customer solutions within the Zenarate platform, help integrate Zenarate with client systems and identify integration gaps to increase product adoption. If you thrive in a dynamic startup environment and enjoy solving technical challenges with a customer-centric approach, this role offers an exciting opportunity to make a significant impact. 

Roles and Responsibilities

• Provide first-line support for integration issues by working directly with customers to implement tailored solutions on the Zenarate platform. 
• Assist with the seamless integration of Zenarate into client systems, ensuring reliable data flow and connectivity between systems. 
• Identify and analyze gaps in existing integrations and recommend improvements to drive higher product adoption and customer satisfaction. 
• Work closely with cross-functional teams including customer support, IT, product, and engineering to address integration challenges and deliver efficient, scalable solutions. 
• Develop and maintain clear technical documentation and conduct training sessions or knowledge-sharing meetings to ensure smooth transitions and consistent support practices. 
• Lead proof-of-concept (POC) projects to explore new integration strategies and technologies that enhance our overall customer experience. 

Requirements

• Working Hours: 5:30 PM to 1:30 AM (to align with business/support needs). 
• Experience: 2-4 years in customer support and integration roles, preferably within a SaaS environment, with a strong focus on system integrations and client-facing problem solving. 
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders and produce comprehensive documentation. 
• Troubleshooting & Debugging: 
• Strong debugging and problem-solving skills to diagnose and resolve hardware, software, and network issues. 
• Ability to read and enhance existing codebases for issue resolution and optimization. 
• Operating Systems, Networking & Monitoring: 
• Proficiency in Windows, Linux, and MacOS environments. 
• Understanding of networking concepts (DNS, VPN, Firewalls, Proxy). 
• Familiarity with monitoring tools and log analysis to debug system and application issues. 
• Web & API Technologies 
• Should have good understanding of HTTP errors, methods, and status codes. 
• Understanding Python and familiarity with RESTful APIs is a plus. 
• Understanding authentication/integration protocols like oAuth, SAML etc. is a plus. 
• Familiarity with databases (MongoDB, MySQL, PostgreSQL) is a plus. 
  

Preferred Qualifications:

• Proven experience in leading individual projects or subprojects.
• Familiarity with iterative and agile development methodologies.
• Experience collaborating within a global delivery team.
• Ability to engage directly and effectively with business users across all levels.

Benefits

• Competitive Salary: A salary package that grows alongside your experience and expertise.
• Comprehensive Benefits: Enjoy a full range of benefits, including health insurance, lunch, team parties, outdoor tours, and more.
• Inclusive Work Environment: A casual and collaborative workplace that values and respects every employee's ideas.
• Exceptional Mentorship: Guidance from accomplished engineers with proven success in delivering impactful work.
• Flexible Work Options: Work arrangements designed to support your work-life balance.

Zenarate is a company of people committed to:

• Providing the Customer with the finest software backed by consistently top-quality service.
• Deliver our software and services efficiently, thus ensuring fair prices to the Customer and a sound investment for the shareholder.
• Treating the Customer as we expect to be treated –putting the Customer first every day and meaning it.
• Being leaders in innovation, quality, efficiency, and customer satisfaction. Being known for doing the little things and the big things well.
• Insisting on an inclusive environment where every single person is given the encouragement, support, and opportunity to be successful.

Zenarate is a company of people who expect to:

• Be treated fairly. Work hard in an environment absolutely committed to excellence and Customer satisfaction.
• Work with people who respect each other as important individuals.
• Have meaningful work to do and the education, equipment, and support to do it.
• Know what is required of them and be kept candidly informed of their performance and progress.
• Be judged individually by the quality and consistency of their effort, enthusiasm, honesty and results.
• Be encouraged to offer suggestions and ideas with the understanding that each will be promptly considered and responded to; be able to reasonably speak their minds.
• Receive ample information about the company’s plans, activities, and results. If these values resonate with you then we look forward to meeting you.

For more information about the company visit www.zenarate.com