Offer summary

Qualifications:

Proven experience in a customer support role, preferably in online education or eCommerce., Strong written and verbal communication skills in English., Familiarity with customer service software and tools., Excellent problem-solving skills and attention to detail..

Key responsabilities:

Respond to customer inquiries via email, chat, and social media.

Troubleshoot and resolve technical issues related to the platform.

Document customer interactions and maintain accurate records.

Collaborate with internal teams to enhance customer satisfaction.

Job description

About eCom Babes

At eCom Babes, we empower women to take control of their destinies by helping them start and grow their own online businesses. Our mission is to inspire confidence, knowledge, and happiness in every woman we serve through our online educational platform, which has been a leader in the industry for over five years. With a focus on community and support, we have assisted more than 12,000 women in achieving their entrepreneurial dreams.

Customer Support Representative Job Summary
We are looking for a dedicated Customer Support Representative to join our passionate team at eCom Babes. In this fully remote role, you will be the first point of contact for our clients and prospective students, providing exceptional customer experiences while addressing inquiries, concerns, and technical support issues related to our platform and courses.

You will work collaboratively with internal teams to ensure a seamless customer journey and contribute to the positive reputation of our brand. The ideal candidate will possess a strong customer service mindset and be eager to make a difference in the lives of our users.

Your Key Responsibilities:

Respond to customer inquiries via email, chat, and social media in a timely and professional manner
Provide information about courses, services, and educational resources available
Troubleshoot and resolve technical issues related to our platform
Document customer interactions and maintain accurate records
Gather customer feedback and relay insights to improve our services
Assist with onboarding new customers and guiding them through our offerings
Collaborate with the sales and marketing teams to enhance customer satisfaction

Requirements

Position Requirements:

Proven experience in a customer support role, preferably within the online education or eCommerce industries
Familiarity with customer service software and tools
Strong written and verbal communication skills
Empathetic and patient attitude towards customers
Ability to work independently and manage your time effectively
Excellent problem-solving skills and attention to detail
Passionate about helping others and creating a positive customer experience
Fluent in English
Reliable internet connection and access to a computer for remote work

Please do not contact the company.

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