Offer summary

Qualifications:

Strong knowledge of the eCommerce space, particularly with Shopify and Liftoff., Experience with project management tools like Asana or Trello is beneficial., Excellent written and verbal communication skills in English., Strong attention to detail and time management skills..

Key responsabilities:

Manage and respond to e-commerce email inquiries and escalate issues as needed.

Proactively troubleshoot customer service issues and maintain system updates.

Coordinate with clients to resolve customer service concerns and ensure clear communication.

Support daily administrative tasks and collaborate with internal teams for effective solutions.

Job description

Our US Partner is a fully remote, global creative branding agency specializing in trend-forward, sustainable merchandise. Our team of branded merchandise professionals partners with enterprise-level companies to design and brand merchandise at scale, while managing complex seasonal and long-term e-commerce stores, fulfillment and kitting projects, uniform and award programs, and large-volume retail initiatives.

We are seeking a highly organized and proactive Enterprise Technical Admin to provide administrative support across various functions within our enterprise team. This role will primarily focus on managing e-commerce communications, troubleshooting customer service issues, maintaining system updates (Shopify, Liftoff, etc.), and ensuring smooth daily operations. The Enterprise Admin Assistant will be essential in providing timely support to internal teams and clients, ensuring all systems and workflows run efficiently.

This is a full-time role, Night Shift, and on a Work from home set-up.

If you have the right skill set, this may be your opportunity to enter this fast- growing organization.

Essential Responsibilities:

Manage and respond to e-commerce email inboxes, addressing customer service inquiries and escalating issues when needed.
Proactively troubleshoot issues using available resources to find resolutions.
Maintain and update systems (Shopify, Liftoff) for accurate order, inventory, and customer data.
Coordinate with clients to address and resolve customer service issues, providing clear communication and follow-up.
Support the team with daily administrative tasks, such as managing email correspondence and processing manual orders efficiently.
Collaborate with internal teams to resolve production, fulfillment, and shipping concerns, ensuring quick and effective solutions.

Minimum Qualifications:

Possess a strong knowledge of the eCommerce space, including experience with Shopify I Liftoff
Experience with project management tools (e.g., Asana, Trello, etc.) is beneficial
Strong knowledge of Google Suite
Strong attention to detail and ability to prioritize tasks
Flexible and open to changes in tasks and assignments
Excellent written and verbal communication skills in English
Strong time management skills and the ability to work independently

Required profile