Account Manager Director

Working at Stateside is being part of an international team of creative, innovative thinkers who are leaders in their fields. At Stateside, you’ll grow your career as you work with top U.S. Corporations and help create the technology that moves businesses into the future.

Job Description Objective:

Leading a high-performing account management team will drive client satisfaction and revenue growth. You will ensure strong relationships with clients and developers, act as a strategic bridge between operations and clients, and foster upselling and cross-selling opportunities. You will also motivate, train, and hold the team accountable while delivering value and building long-term partnerships.

Key Responsibilities:

• Client Advocacy: Serve as clients' primary point of contact, building strong relationships and ensuring their ongoing satisfaction with our solutions.
  
• Proactive Relationship Management: Regularly check in with clients to ensure their needs are being met, address any concerns, and identify opportunities to improve their experience.
  
• Client Retention & Growth: Focus on building long-term relationships, ensuring client retention, and identifying opportunities to expand service offerings or enhance the client's experience.
  
• Client Reporting & Metrics: Track key client metrics, including satisfaction and retention, and report regularly on client success, identifying areas for improvement.
  
• Feedback Loop: We gather client feedback, share insights with internal teams, and assist in continuously improving our products and services to meet client needs.
  
• Team Leadership: Lead and mentor a team of Client Success Managers and Account Managers, providing guidance, training, and support to meet clients needs and performance goals.
  
• Performance Management: Set clear expectations, track progress, and provide regular feedback to ensure the success of individual team members and the team as a whole.
  

• 8+ years of experience in client success, account management, or customer service, preferably in a B2B environment.
  
• 4+ years of experience leading teams.
  
• Proven experience managing client relationships and improving customer satisfaction.
  
• Strong communication and interpersonal skills with an ability to build rapport and trust with clients.
  
• A passion for helping clients succeed and solving problems.
  
• Highly organized with the ability to manage multiple clients and priorities simultaneously.
  
• Strong analytical skills with the ability to track and act on client feedback and data.
  
• Experience using CRM tools and client success platforms is a plus.
  
• Ability to collaborate effectively with internal teams to deliver the best client experience.
  
• A solution-oriented mindset with the ability to navigate challenges and deliver value in a fast-paced environment.
  
• Occasional travel to client sites and quarterly meetings in LATAM.