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Customer Service Agent - Bilingual Spanish & English

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Excellent written and spoken English skills., Bachelor’s degree in progress or completed., Technical aptitude with smartphones and operating systems., Willingness for continuous self-directed learning..

Key responsabilities:

  • Provide timely and high-quality resolutions to customer queries.
  • Communicate effectively with customers via calls, emails, and chats.
  • Coordinate with peers and management to enhance service delivery.
  • Contribute to a positive and high-performance workplace culture.

Influx logo
Influx https://influx.com
501 - 1000 Employees
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Job description

Argentina

Duties

In this remote role, you'll thrive by providing timely and high-quality resolutions to customer queries. Your ability to multitask and manage both simple and complex processes with composure under pressure will ensure consistent and reliable delivery.

Join our vibrant team and make a tangible impact on customer satisfaction every day.

Tasks Include

  • Diagnose and solve the customers’ problems
  • Communicate effectively via calls, emails and chats with our customers
  • Coordinate effectively with peers and your manager
  • Contribute to a high-performance and friendly workplace culture

Requirements

All levels of experience welcome!

What We're Looking For

  • Excellent English, both written and spoken
  • Ability to deliver consistent and effective communication with client stakeholders in different mediums (slack and video) and contexts (f2f and with groups)
  • Willingness to engage in continuous self-directed learning and personal development
  • Technical aptitude: confidence with smartphones, operating systems and laptops
  • High-quality internet, power and computer that can support online face to face (e.g. Google Meet) conversation without interruption
  • Bachelor’s degree - at least in progress

Benefits

  • A work-from-home arrangement, which provides some flexibility to a degree
  • An international team that embraces personal and professional growth as well as the importance of coaching. You will grow with us!
  • International clients with high standards of excellence
  • A growing company (and industry), which poses challenges as well as opportunities

If this sounds like you or someone you know, the application link is below! Apply now!

Apply Here

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Customer Service
  • Technical Acumen
  • Communication
  • Problem Solving
  • Multitasking
  • Adaptability

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