Account Manager

This is a remote position.

• Build and maintain strong relationships with current and past clients from IL, EU and US, acting as their primary point of contact.
  
• Support clients on every step of the recruitment process from job description discussion to closing the roles, solve any related issue promptly.
  
• Identify upselling opportunities and present tailored solutions to meet clients’ evolving needs.
  
• Provide insights and recommendations to clients based on recruitment best practices. Facilitate successful agreements between clients and candidates.
  
• Collaborate with SDR/BDRs and Lead Generation Specialists to ensure a seamless handoff and consistent communication with clients.
  
• Proactively reach out to previous clients to explore opportunities for renewed collaboration.
  
• Handle client inquiries and concerns promptly, ensuring high levels of satisfaction.
  
• Collaborate with the recruitment team/assigned recruiter to deliver high-quality candidates that match client requirements.
  
• Monitor recruitment team performance on daily basis performance, work closely with recruitment team to ensure the best results.
  
• Monitor account management performance and implement strategies for account growth, including proactive upsale.
  
• Stay updated on industry trends, market conditions, and competitor activities.
  
• Provide a monthly report including implemented improvements.
  
• Maintain detailed records of client interactions in the CRM system and prepare regular reports on account activities.
  

Requirements

• At least 2 years of experience in account management, client success, or sales roles, preferably within the IT or recruitment sector.
  
• Excellent interpersonal and communication and negotiation skills, with a client-focused approach.
  
• Experience working with Israeli / European/ US clients, understanding their cultural nuances and business practices.
  
• Proven ability to identify upselling opportunities and drive revenue growth.
  
• Proactive problem-solving abilities and attention to detail
  
• Strong organizational skills and attention to detail.
  
• Experience with CRM systems and familiarity with client engagement tools
  
• Experience working in a recruitment agency, outsourcing, or outstaffing company.
  
• Upper Intermediate+ English level
  

Benefits

• Competitive salary with performance-based incentives.
  
• Flexible remote work environment.
  
• Paid vacation, sick leave, and public holidays.
  
• Clear growth opportunities, including a pathway to a sales role.
  
• A supportive team culture that values collaboration and innovation.
  
• Access to training resources and professional development programs.