Offer summary

Qualifications:

2+ years of experience in a B2B collections environment., Strong verbal and written communication skills in English., Proven problem-solving abilities and customer focus., Familiarity with MS Office and experience with SAP, Salesforce, or HighRadius is a plus..

Key responsabilities:

Proactively follow up with customers via calls and emails for overdue invoices.

Enforce company policies regarding payments and service suspensions.

Take ownership of customer disputes and ensure resolution.

Collaborate with various teams to resolve disputes and maintain accurate records.

Job description

This is a remote position.

Collections Agent (12-Month Contract | Remote - Pakistan)

We are hiring on behalf of our client for an exciting opportunity as a Collections Agent. If you have a strong background in B2B collections, excellent communication skills, and a proactive approach to problem-solving, this role is for you!

Key Responsibilities:

Proactively follow up with customers via calls and emails to ensure timely payment of overdue invoices.
Enforce company policies related to payments, cancellations, and service suspensions.
Take full ownership of customer disputes, seeing them through to resolution.
Maintain compliance with internal controls and established processes.
Reconcile sales ledger accounts as needed and ensure accuracy in records.
Respond promptly to customer and internal inquiries regarding invoices and payments.
Escalate unresolved debt issues to relevant account managers and team leads.
Collaborate with teams across order management, customer service, cash applications, and sales to resolve disputes efficiently.
Assist customers with payment discrepancies, refunds, tax procedures, account statements, and related queries.
Keep customer records up to date and document account statuses through reviews and internal meetings.
Support the global Credit & Collections team through knowledge sharing and process improvements.
Handle additional related tasks as required.

Requirements

What We’re Looking For:

Experience: 2+ years in a B2B collections environment.
Communication: Strong verbal and written English skills.
Problem-Solving: Ability to think critically and resolve issues effectively.
Customer Focus: Committed to delivering excellent service while managing debt collection.
Detail-Oriented: Strong attention to accuracy and ability to meet deadlines.
Tech-Savvy: Familiarity with MS Office (Excel preferred); experience with SAP, Salesforce, or HighRadius is a plus.
Organizational Skills: Ability to prioritise multiple tasks and work efficiently in a fast-paced environment.