Offer summary

Qualifications:

Excellent written and verbal communication skills in English., Strong organizational skills and attention to detail., Ability to learn and utilize company systems and software., Experience in customer service or administrative support is a plus..

Key responsabilities:

Process job submissions and orders through the company's system.

Manage customer inquiries via email and phone, sorting and distributing them as needed.

Build and amend quotes for customers based on product availability.

Follow up with customers to gather necessary information and provide support.

Job description

This is a remote position.

Job Description: Sales Support Agent

Scope

Monday to Friday, 9am to 5:30pm UK with a 30-minute unpaid break
Primary focus on administrative sales support rather than direct selling
Handling both email and phone communications with customers
Working within established processes while learning to make basic decisions independently over time
Reporting to and being trained by the Sales Manager

Responsibilities

Process job submissions and orders through your company’s system
Check with logistics department regarding delivery availability
Accept orders and enable customers to complete payments
Manage the inbox, sorting and distributing inquiries to appropriate team members
Forward large job inquiries to designated salespeople
Follow up with customers to gather missing information (e.g., delivery dates)
Build quotes for customers using your website/system
Answer inbound calls, primarily handling personal customer inquiries
Respond to basic FAQ-style questions from customers
Suggest alternatives when specific items are unavailable (e.g., offering a 6-foot table when a 4-foot table is out of stock)
Amend quotes based on product availability and customer preferences