Offer summary

Qualifications:

At least 2 years of experience in customer service., Exceptional communication skills with a clear and engaging speaking voice., Experience using Salesforce and proficiency in Microsoft Office., Strong problem-solving abilities and excellent organizational skills..

Key responsabilities:

Provide exceptional customer service over phone, email, and chat.

Address customer enquiries and resolve issues effectively.

Coordinate appointments and manage the customer database.

Perform administrative tasks including data entry and record updates.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: Full-time; Monday to Friday; 40 Hours per week; 8:30 AM - 5:30 PM AEST (6:30 AM - 3:30 PM Manila time) with 1 hr unpaid lunch

Responsibilities:

Be the voice of our brand, providing exceptional customer service over the phone, email, and chat.
Address customer enquiries, effectively resolving any issues or concerns.
Handle customer complaints with empathy, professionalism, and tact, ensuring customer satisfaction.
Coordinate and schedule appointments, as well as manage our customer database.
Perform a variety of administrative tasks, including data entry, filing, and updating records.
Collaborate closely with team members to ensure seamless service delivery.
Continuously improve your knowledge of our services and offerings to better assist customers.

Requirements

At least 2 years of experience in customer service
Exceptional communication skills, including a clear, friendly, and engaging speaking voice -- 10/10 rating IS A MUST.
With experience using Salesforce
Strong problem-solving abilities and the capacity to remain calm under pressure
Excellent organizational skills with a high degree of attention to detail
Proficient in Microsoft Office and comfortable learning new software applications
A positive, can-do attitude with a genuine passion for delivering top-notch customer experiences

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_21265_JOB

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