IT Systems Administrator

Supervisory Responsibilities: 

• None 

Duties/Responsibilities: 

System Configuration and Customization: 

• Configure and customize enterprise productivity tools including Jira, Confluence, Bamboo, Bitbucket, and BigPicture, to align with organizational processes and requirements. 

• Implement and manage custom workflows, issue types, and project configurations. 

• Assess and prioritize system enhancements requested by users.  

• Develop and maintain technical and functional documentation related to integrations, dataflows, process flow and application architecture. 

User Support and Training: 

• Respond to service desk issues submitted by internal users, adhering to service level agreements (SLAs) for time to first response and time to issue resolution.  

• Provide user support and training to ensure teams can effectively use Atlassian applications. 

• Create documentation and resources for users, promoting best practices. 

• Train and support ‘super-users’ who can assist users with basic tasks. 

Delegation and Collaboration: 

• Provide training and documentation enabling Ansira helpdesk team to help manage tasks within productivity tools. 

• Escalate and troubleshoot issues to applications for support as needed.  

• If needed, help leadership create a data-driven business case to supplement internal resources. 

• Delegate to and provide oversight for third-party support teams and contractors supporting productivity systems. 

Integration and Automation: 

• Integrate with other systems, plugins, or third-party applications as needed. 

• Implement automation scripts and rules to streamline repetitive tasks and enhance efficiency. 

Access and Security Management: 

• Administer user access and permissions, ensuring proper security measures are in place. 

• Configure and maintain security settings to protect sensitive data. 

• Partner with network team to ensure synced Active Directory groups are granting Atlassian licenses appropriately. 

Performance Optimization: 

• Monitor and optimize the performance of Atlassian tools. 

• Identify and resolve performance issues and ensure scalability as the user base grows. 

Plugin Management: 

• Install, configure, and manage plugins and add-ons to extend the functionality of Atlassian applications. 

• Keep plugins up-to-date and assess new plugins for potential integration. 

System Upgrades and Maintenance: 

• Stay informed about new features and updates, evaluating their relevance to the organization.  

• Plan and execute upgrades and patch management for Atlassian applications. 

Reporting and Analytics: 

• Develop and generate reports and dashboards to provide insights into project progress, team performance, and other key metrics. 

• Collaborate with teams to create custom reports based on specific requirements. 

Required Skills/Abilities: 

• Exceptional time management skills and ability to self-direct and work independently 

• Analytical mindset with the ability to troubleshoot and solve complex problems. 

• A customer service mindset and ability to elicit requirements.  

• Strong understanding of project management and software development processes. 

• Excellent communication and interpersonal skills. 

• Familiarity with scripting languages for automation (e.g., Groovy, Python).  

Education and Experience: 

• Proven experience as an Atlassian Administrator, with expertise in Jira, Confluence, Bitbucket, and related tools.  

• Atlassian certifications (e.g., Jira Administrator, Confluence Administrator) are a plus.   

• Bachelor’s degree in computer science, Information Technology, or a related field. 

• Strong troubleshooting and problem-solving skills. 

• Experience administering Microsoft's collaboration tools is a plus (SharePoint, Teams, OneDrive, etc) 

Travel Requirements: 

• None 

Location Requirements: 

• Colombia