Senior Report Developer(Technical Analyst)

Job Title: Sr. Technical Analyst

Who We Are:
Print ePS, the print operating unit of eProductivity Software (ePS), boasts a 30+ year legacy as the leading global software provider across all segments of the print industry. Our extensive portfolio of cloud-enabled and future-ready software solutions empowers print companies of all sizes, driving profitability, reducing costs, and facilitating successful transformation.

Position Overview:

Print ePS is seeking a highly skilled and detail-oriented Sr. Technical Analyst to join our Customer Success team. This role is crucial for troubleshooting complex technical issues, providing in-depth report-writing services, and managing projects for the Incremental Services team. As a Sr. Technical Analyst, you will be responsible for handling technical requests from initial inquiry to resolution while ensuring seamless execution of customer projects. You will work closely with various cross-functional teams to deliver high-quality solutions using SQL Server, PostgreSQL, Crystal Reports, and iNet Designer technologies.

Key Responsibilities:

• Provide advanced technical expertise and support for SQL Server, PostgreSQL, Crystal Reports, and iNet Designer to drive efficient problem resolution and customer success.
• Develop, maintain, and optimize complex SQL queries, stored procedures, and scripts to support customer requirements and business processes.
• Design and generate custom reports using Crystal Reports, including developing reports from scratch to meet unique customer needs.
• Leverage iNet Designer to create and manage custom workflows and automation solutions.
• Collaborate with cross-functional teams, including Product Development and Customer Success, to diagnose and resolve technical issues and improve system performance.
• Serve as a key escalation point for resolving critical technical challenges, ensuring timely and effective problem-solving.
• Analyze customer needs and translate them into technical solutions, optimizing database performance and report generation.
• Assist in training and mentoring team members to enhance technical knowledge and ensure best practices in SQL development, PostgreSQL database management, and report writing.
• Monitor and evaluate system performance, proactively identifying opportunities for improvements and enhancements.
• Ensure alignment of customer solutions with strategic business objectives, leveraging technical expertise to drive value for customers.
• Document technical solutions, troubleshooting steps, and best practices to maintain a knowledge base for internal and external stakeholders.
• Participate in continuous improvement initiatives, staying up to date with emerging technologies in database management, report generation, and workflow automation. 

Job Requirements:

• E in Computer Science, Information Technology, or equivalent.
• Expertise in SQL Server and PostgreSQL, including complex queries, stored procedures, indexing, and performance tuning.
• Strong proficiency in Crystal Reports, with the ability to create reports from scratch.
• Experience with iNet Designer for workflow and automation solutions.
• Ability to diagnose and resolve complex technical issues independently with minimal guidance.
• Excellent analytical and problem-solving skills with a strong technical mindset.
• Strong verbal and written communication skills, essential for engaging with customers and internal teams.
• Ability to manage multiple technical projects, ensuring timely and high-quality deliverables.

Preferred Qualifications:

• Experience in the printing industry and associated software solutions.
• Familiarity with customer success and CRM systems.
• Proficiency in Microsoft Excel and PowerPoint for data analysis and reporting.
• PMP/CSM Certification to demonstrate expertise in project management and Agile methodologies.
• Minimum of 5 years of experience in SQL, report writing, and database management.
• Minimum of 2 years of experience in a technical leadership or mentorship role.

Join us at Print ePS and leverage your technical expertise to deliver impactful solutions that drive customer success!