Sr. Analyst - Product Owner

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

Title: Sr. Analyst - Product Owner

WHAT YOU’LL DO:

The Product Owner – Senior Analyst at Duck Creek Technologies plays a critical role in defining, prioritizing, and delivering software solutions that align with business objectives. This position serves as the bridge between business stakeholders and development teams, ensuring that requirements are well-defined and executed efficiently. Operating within an agile environment, the Product Owner drives product vision, maintains a structured roadmap, and ensures alignment with the company’s strategic goals.

• Collaborate with Product Owners and Product Managers to understand business needs and priorities within designated product spaces.

• Work with product management, engineering, and other stakeholders to define product requirements and specifications that align with Duck Creek Technologies' strategic initiatives.

• Conduct research and analysis to identify customer needs, market trends, and competitive landscapes within the global insurance industry.

• Engage with customers and third-party stakeholders to gather feedback, refine product requirements, and ensure alignment with emerging industry demands.

• Analyze and document compliance requirements to ensure product adherence to regulatory standards.

• Assist in prioritizing and managing the product backlog, ensuring alignment with strategic objectives and long-term goals.

• Translate business requirements into detailed functional requirements for product teams, ensuring clarity and feasibility.

• Monitor and evaluate product performance, providing data-driven insights for continuous improvement and innovation.

• Support the development of user stories, acceptance criteria, and test cases to drive feature development and product enhancements.

• Coordinate with cross-functional teams to validate functionality, address issues, and ensure high-quality product outcomes.

• Act as a liaison between technical teams, business stakeholders, customers, and third-party partners to facilitate clear communication and collaboration.

• Maintain comprehensive documentation related to market research, compliance requirements, product functionality, and workflows to support informed decision-making.

• Perform all other duties and activities as required.

• Participate in agile ceremonies such as sprint planning, reviews, and retrospectives, ensuring all deliverables contribute to overarching company goals.

• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:

  • Mission: To empower insurers to reimagine the future of insurance

  • Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses

  • Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

Competencies:

• Core Employee:

  • Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.

  • Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals​; includes the ability to recognize and incorporate a broad range of diverse perspectives ​

  • Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions​.

  • Accountability: Willingness to accept responsibility for your actions and work​; ability to set and achieve meaningful outcomes for oneself

  • Adaptability: ​Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued​

  • Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others​

Cultural Agility: Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner

WHAT YOU’VE DONE: 

• High School Diploma or GED equivalent.

• 3+ years of functional experience in a related role within software development, product management, or business analysis

PREFERRED:

• Associate or bachelor’s degree in business, Computer Science, Information Systems, or a related field.

• Experience in the insurance technology industry or a global software company is highly desirable.

Knowledge, Skills, Abilities & Behaviors:

• Strong understanding of agile methodologies, including Scrum and Kanban.

• Proficiency in documenting and analyzing business and functional requirements.

• Knowledge of software development, lifecycles and product management best practices.

• Strong problem-solving skills with a structured and analytical approach to decision-making.

• Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.

• Experience conducting research and synthesizing findings into actionable insights.

• Attention to detail and commitment to maintaining high-quality deliverables.

• Ability to work in a fast-paced, dynamic environment with shifting priorities.

• Strong organizational and time-management skills.

• Experience documenting compliance and regulatory requirements.

• Ability to work independently and collaboratively within a global team.

• Proficiency in using product management tools and software, such as Jira, Confluence, or similar platforms.

• Comprehensive understanding of insurance markets; US and Global markets preferred.

• Industry knowledge related to ACORD forms, ACORD XML, ACORD AL3, XPath mapping, XML layout creation, ACORD Help File, ACORD data translations, preferred.

• Familiarity with data analysis and visualization tools (e.g., Power BI, Mural, etc).

• Familiarity with UX/UI principles and usability testing.

• Strong organizational and time management skills.

• Ability to build and maintain productive relationships with customers, Product Owners, Product Managers, and third-party stakeholders.

• Strong understanding of general SaaS design patterns, modern data architecture and machine learning patterns

• Demonstrated growth mindset, leveraging feedback to implement new ideas or ways of working while fostering a culture of continuous improvement and innovation.

• Embrace challenges, persist in the face of setbacks, and proactively seek out and act on feedback to improve performance and processes.

Work Environment & Other Requirements:

• Travel: [X] 0-10%              [] 11-25%            [] 26-50%            [] 51-75%            [] 76-100%

• Special Hours:

• Work Authorization: Must be legally authorized to work in the country of the job location

• Physical Requirements: [] Sedentary Work                           [] Light Work

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

  • Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

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