IT Operations Specialist
Offer summary
Qualifications:
2+ years experience in IT support or a similar role, Experience supporting MacOS, iOS, and tools like JAMF, Kandji, or Mosyle, Proficiency in major SaaS applications like Google Workspace, Slack, Zoom, and Notion, Basic understanding of network protocols and services such as TCP, UDP, and DNS..Key responsabilities:
- Provide best-in-class technical support to employees
- Onboard new hires and configure their equipment
- Manage the support queue and respond to user requests
- Proactively identify and improve operational areas and systems.
Job description
Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need.
At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.
The Cadence Solutions team seeks a IT Support Specialist to join our IT team. This person will be responsible for supporting our employee’s technical needs and delivering a friendly and efficient support experience. You will also participate in improving the foundational elements of our operations. The ideal candidate is someone who is excited about creating frictionless user experiences and tackling complex technical and operational challenges.
WHAT YOU’LL DO:
- Be an IT ambassador and provide a best-in-class support experience.
- Be an evangelist for our productivity, communication, and collaboration tools and provide employees with training and tips that will maximize their use of them.
- Onboard new hires and ensure they receive their equipment, configure their laptop through zero-touch, activate their accounts, and are oriented with our systems & tools.
- Oversee our support queue and ensure issues raised are responded to within optimal times.
- Respond to user requests for technical assistance.
- Inspect, analyze, and debug technical issues.
- Proactively identify areas of our operations and systems that can be improved and help us continue to build out our foundation.
- Manage the deployment, configuration, and maintenance of our Mac fleet using Kandji.
WHAT YOU’LL NEED:
- 2+ years experience in an IT support or similar role
- You are customer service driven and excel at providing the best possible user support experience
- Experience supporting MacOS, iOS, and using tools like JAMF, Kandji, and/or Mosyle
- Administrative experience and proficiency using major SaaS productivity and collaboration applications like Google Workspace, Slack, Zoom, and Notion
- Ability to thrive in an environment founded on trust, autonomy and direct communication and feedback.
- Love of owning problems end-to-end
- Proficient in identity management with experience in Okta or similar
- Basic understanding of network protocols and services: TCP, UDP, TCP/IP, DNS
WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care. Care is at the core of everything we do.
The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.
At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today.
If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we'll make a meaningful impact on the lives of those we serve.
WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
- Company culture all about impact, shared growth mindset, empowerment, and integrity
- An opportunity to help improve the quality of life of millions of Americans
- Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
- Competitive salaries and quarterly incentives
- Medical, dental, and vision insurance
- TelaDoc (virtual primary care)
- Competitive PTO
- 401K and 401K match
- National and local discounts powered by TriNet
- Onboarding stipend for remote equipment and home office setup
- Paid Parental Leave
- Charitable Donation Match program
- Expected compensation range: $80,000 - $100,000
- Location: Remote
Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.
*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
Required profile
Experience
Other Skills
- Customer Service
- Communication
- Problem Solving
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